Tilt Channel Balance Help

A home owner from Dillsburg, PA says:
June 15, 2020
Hello, this item arrived, and unfortunately it is not the right part. It is just a little bit thicker than the original and does not fit into the channel.

I've attached a few pictures. The original is about 3/8in thick and the new one is 1/2in thick. (The original is shorter overall because the top broke off, which is why I'm replacing it)

The channel that the item fit is was a 30C.

Please let me know if there is a correct part available, or if I would need to but the whole channel to put in as a replacement.
I would be worried that a replacement channel would also be too thick, if the shoe was too thick.

Thanks for the assistance.
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Profile picture of Casey
Casey from SWISCO responded:
June 18, 2020

Hello,

Thanks for posting. We can certainly put these balances together for you with the smaller 15-194 t-lock shoe and the 15-198 clip attachment for installation. We've sent over a separate email with a price quote and order link for 28 custom S795 channel balances. Take a look and please let us know if you have any other questions. Thank you!
1" T-Lock Balance Shoe, Closed Cam
1" T-Lock Balance Shoe, Closed Cam
15-194
$2.05
Balance Clip Attachment
Balance Clip Attachment
15-198
$0.70
30" Series 795 Channel Balance
30" Series 795 Channel Balance
S795-30
$13.87
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