Tilt window fell into room due to broken hardware

Question

Hello, today the tilt latches on Simonton window both broke and the window fell into the room. Aside from needing new tilt latches, it appears that I also need new balances and the part that appears in my first photo, which is jammed at the bottom of the window track at the moment. Can you please advise what the name of this part is, and give me any hints you may have on how to pry it out of the track? Thank you!!

User submitted photos of a window balance.

Tom · Accepted Answer

Sure, I'm confident we can help. The part in your first photo is a pivot shoe, and specifically resembles our 15-199. Just make sure this matches up. This pivot shoe is often used with our Series 165 coil springs, if you also need them. Also see our 15-204 dual coil balance support.

I'm not sure about the tilt latches. I would like to see one removed from the window. If you have one that is undamaged, that would be ideal.