Top sash won't stay up

Question

We're thinking we need a new pivot lock based on the part that's snapped off but can't seem to find how best to search for a replacement part. I can't seem to find a manufacturer on the window or sticker but have all the ID information enclosed in the picture.

Bob · Accepted Answer

Hello there. If the sash won't stay in place, then either the pivot shoes, latches, or window balances are damaged and should be replaced. I'm afraid I can't cross-reference any information on that label with parts in our database--with rare exception, the only reliable way to ID replacement parts is to show us the originals. If you can show us the components in the window tracks of the upper sash, that would be a good start--removing them for a closer look would be even more preferable. From there we'll do our best to narrow down what you might need.