Top window won't stay up

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Landlord from Erie, PA

Jun 12, 2017 9:03 pm

The top window of one of my Traco double hungs will not stay up. Is there a cable or something that needs replaced?

6 Replies

Tom from SWISCO

Jun 14, 2017 3:13 pm

It sounds like the balance has lost some of its tension. I recommend looking at the guide below, this will tell you what you can do to get that tension back.

Guide: How to adjust a spiral balance on a tilt window

Landlord from Erie, PA

Jun 15, 2017 7:39 am

Does the bottom window spiral balance control both windows? Or is there supposed to be one for the upper window too?

Tom from SWISCO

Jun 19, 2017 10:34 am

Oh, I see. Yes, the top sash should also have its own spiral balance. It might be the same as the bottom sash, but this is not always the case. I would see if you have an identical window elsewhere in the house that you can use as a reference.

Landlord from Erie, PA

Jun 22, 2017 12:53 pm

I realized that the spiral balance is not connected (broken?) on the top window. Hadn't noticed this previously. I presume this can be replaced?

Tom from SWISCO

Jun 26, 2017 10:29 am

Yep, spiral balances are pretty easy to replace. You can see our entire selection here. It's important to keep in mind that the supper and lower sash may use different sizes and strengths. If you have an identical window in the house, it'd be a good idea to look over the balances to confirm.