Truth Dyad Operator 39-316

Hello;

I need to replace 7 Window Cranks. I tried the manufacturer (G-U) but despite providing a picture and exact measurements, they sent me something different from what I ordered. The result was a return and a refund.

I tried a local distributor. However, whereas the original part had the Pivoting Arm riveted on top of the Cranking Arm, for the recommended part, the Pivoting Arm was riveted below the Cranking Arm. The result was: when closing the window, the lowered Cranking Arm was dropping down into and catching on the inside of the Slider Track, and the window would not open because it was obstructed.

I am sending a picture with exact measurements in hopes of confirming if 39-316 will suffice as a replacement part. If so, I will be ordering 10 parts, i.e. including 3 spares. I presume the price is US Dollars.

I would like to know the return policy if the parts for some reason do not work as expected.

Please advise as soon as possible.

Sincerely, David

Hello Tom;

Thanks very much for responding.

First of all, my text mentioned 39-316; in fact it would be 39-315 as this matches the closed crank arm on the right. My mistake.

My measurements are correct. However, I measured the entire length whereas it would appear most measurements are taken from center of hole...if you know what I mean.

So it would seem the crank and pivoting arms are different lengths, but they are the same length in total. To me this means when fully opened the window would not open as much because the 39-315 crank arm is shorter...if you know what I mean.

My obvious concerns are: (a) when closed the described obstruction does not occur, and (b) the window fully closes, i.e. the total arm is not too long.

I think they will work and I will be ordering 10, once I hear a last reply from yourself. My hope is you concur with what I am saying.

As for the clips, I can reuse the existing clips. Then again, I missed that and did not price. If they are cheap, I will probably order as well.

Thanks, David