Truth Window Crank

Hi there!

It looks like your worm gear came out with your handle. I'm afraid when this happens, it means the entire operator has broken down and needs to be replaced. We can help but we'd like to see a picture of your operator with the window open so that the arms that move the sash are fully visible. 

Thank you!

Thank you for the additional pictures! This looks like an older version of our 39-035 and 39-036 operators. Review our dimensions and compare them to yours to see if this matches up to your original assembly. 

Removing a vinyl sill cover is the same basic principle as removing a wood sill cover but it's a lot harder and comes with more risk. Just be very careful as you do not want to crack it. Take a look at the video below and see if this helps.