Hello,
We'd be happy to help but we'll need to see your operator with the window open so that the arms that move the sash are fully visible. You should be able to gently push the sash open manually as long as the window is unlocked. Thank you!
Hello ,
I have 1994 crest line windows on the back porch and one of the operators has broken. they are Truth entry guard and I would like to buy a few replacements to hold me over until I replace the windows . Here are pictures of one of the operators that opens in the same direction. Do you need measurements of the length of the two arms ?
Thank you
ChrisÂ