What tip color series number and shoe

A quick learner from Weirton WV says:
October 7, 2020
Window sash weighs 16lbs and there is nothing on window or anything
Thank You
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Tom from SWISCO responded:
October 12, 2020

Thanks for your patience during this busy season. We should be able to provide you with a new balance and shoe, but I need more information. Concerning the balance, can you tell me the length and diameter of the outer tube? For the shoe, can you tell me its precise width and thickness? You'll want to remove the shoe before you measure it to ensure that you're as accurate as possible.
A quick learner from Weirton WV says:
October 17, 2020
Length of tube is 21" and is 5/8 diameter. The shoe is 2 1/4 long and 1/2" thick and 1 1/4 wide
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Tom from SWISCO responded:
October 19, 2020

Thanks! Based on that data, I recommend the S600-21 spiral balance and 15-046 pivot shoe. Please let me know if you had any questions.
A quick learner from Weirton WV says:
October 19, 2020
Thank You very much??
Pivot Shoe, 1/2" Thick
Pivot Shoe, 1/2" Thick
15-046
$2.15
21" Series 600 Spiral Tilt Window Balance
21" Series 600 Spiral Tilt Window Balance
S600-21
$8.58
How to replace a tilt window spiral balance.
How to replace a tilt window spiral balance.
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Swisco's 15-046 Pivot Lock Shoe
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