Which operator is this?

A handy person from Skagway Alaska says:
Is this enough for you to identify this operator?
I had the end of the tape at the end of the arm.
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Tom from SWISCO responded:

Sure, take a look at our 39-013 and 39-014. I think these may be what you want. Carefully review the information we show for each product on their respective store pages and let me know if you had any questions.

A handy person from Skagway Alaska says:
So I got the 39-013 in the mail yesterday and when I removed the old one, it had a metal roller at the end, whereas the one y'all sent has a much fatter nylon roller that won't fit in the track. is there a different model that I need?
Otherwise, I'm pleased with the product and the service you have provided.
Thumbnail of the uploaded file named image.jpg
A handy person from Skagway Alaska says:
So I got the 39-013 in the mail yesterday and when I removed the old one, it had a metal roller at the end, whereas the one y'all sent has a much fatter nylon roller that won't fit in the track. is there a different model that I need?
Otherwise, I'm pleased with the product and the service you have provided.
Thumbnail of the uploaded file named image.jpg
Profile picture of Tom
Tom from SWISCO responded:

Apologies! Yes, this can sometimes be an issue with older operators. The 39-013 and 39-014 use the 39-533 Operator Track. See if you could replace your old one with this.

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