Window Channel Balance for PGT 31 - 6 - IW - CMC - 11

1/22--Dear Sir or Madam,

One of our channel balances has come loose in a window we have on a sun room. We believe these might be high-wind resistant type windows or something. It is single hung and the numbers above in the Subject line are stamped on it.

First, after watching various videos these apparently don't come out the same way as others must as we don't have the take out clips except way up top near the header, and that one isn't working since the channel continues to stand on the side (left as you look at from the inside where the locks are).

Do you have this part, and can someone enlighten me on how to remove and replace this part? I can send a photo if you wish, but these numbers are the only ones I can find thus far. Thanks!

1/25--Paul, attached please find 4 pics as you requested, showing the window overall, the clips being only up top near the header, the side balance staying down at the bottom of the left side when the window is raised. Does this help provide what you need? Thanks, Alan Rowe

Paul, I removed the U Clips up at the top and was able to wiggle the channel balance out at the bottom. I have enclosed some photos of it (sent an email also but not sure if you get those or not).

Do I need a new part? If so, do you have it? How do I put all this back together, because the current part won't stay inside the window channel. Thx, Alan Rowe

2/3--Paul, thanks. I have ordered your recommended part and hope it will work. I measured it several times and it measure 32" via the method shown on your site, though I have a few concerns due to the numbers on the existing broken balance (see pics attached previously) have the numbers shown as 31 - 6 - IW - CMC - 11. I'm hoping the 31 part of that number doesn't mean it's 31", but I measured it repeatedly.

Do you have a brief video or instructions you could shoot me to show me how to put all this back together? Thanks again, Alan