Window Channels

A quick learner from Woodbury, NJ says:

Hello,

I purchased items 39-412 & 39-413 for my window. The window channel that is on the window is too shallow for these parts. The current channel measure 13 3/4 x 5/8 x 1/8. It seams that we need new ones that are 13 3/4 x 5/8 x 1/4 Would this be the part that I would need to order?

SS 13-3/4" Channel Guide

Product Code: 39-504

Thank you,

Alexis

Profile picture of Tom
Tom from SWISCO responded:

Hello, Alexis. The 39-504 is not compatible with the 39-412 or 39-413 , unfortunately. This track is only meant to take very thin steel wheels, whereas these two operators have much thicker nylon wheels.

These operators are meant to install on a track like our 39-505 , but these install on the face of the sash, not underneath it like the 39-504 .

I think, ultimately, the 39-412 and 39-413 were the wrong parts for the job. Would you happen to have the originals on hand for me to look at? If so, would it be possible to see a photo of it side-by-side with one of the new operators? 

A quick learner from Woodbury, NJ says:
Hello Tom,
Sorry for taking so long to get back to you.
Here are pics of the old and the new. Please let me know if you think we can use 39-505 or if we need new cranks.
Thank you
Alexis
Thumbnail of the uploaded file named C9EDD4FA-A305-454A-A483-52C632621FF8.jpeg
Thumbnail of the uploaded file named ACB2F4C9-C90A-41F7-8124-3AF4C8413C3C.jpeg
Thumbnail of the uploaded file named C8E36D2E-8D4B-4C3F-96C4-B995B5C257EE.jpeg
Thumbnail of the uploaded file named 8C73324E-E0CC-4F40-98FE-F760DD20D66E.jpeg
Thumbnail of the uploaded file named 9CCED0E4-D8C8-446C-8A86-90049D209FD9.jpeg
Profile picture of Tom
Tom from SWISCO responded:

Thank you! These photos are a huge help. I think our 39-365 and 39-366 operators would have been a better pick for this window. These have the thin metal disc at the end, just like your original, and should be fully compatible with your old track.

As for whether the 39-505 can work on your window, I'm not optimistic that it can. Your operator arms are meant to reach under the sash to meet the track, but the 39-505 needs operators that only reach just short of it.

Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.