Window balances




Hello there!
Thanks for reaching out to us. We're happy to look into this. Can you show us a photo of the shoe that this balance goes with? It may still be installed in the window track. Can you also confirm how this balance installs, with a hook or screw?




These photos are perfect, thank you! The configuration shown here isn't a part of our stock catalog so this must be a custom order. I'll go ahead and email you a purchase link for (30) 38" Series 795 balances with the 38G stamp and 15-198 hook attached. Please note that there is a 5-6 week lead time.
This balance comes with a default shoe but you can't use it so you'll need to purchase the 15-229 separately due to the shoe's blue brake. The video below will show you how to swap out these shoes.
Let me know if you have any questions!