Window fell out and broke

For the broken glass, you can take the sash to the nearest glass shop for them to replace it.

As for the balance system itself, we will need you to remove it from the window and give us dimensions. Specifically, we need the width and thickness of the pivot shoe and the thickness of the spring. Also give us the number on the spring itself. Thanks!

Thank you! The pivot shoe resembles our 15-199, and the coil balance springs look like our S160-6 and S160-7. See what you think. I'm just not sure if your old pivot bar can work with this shoe. If you can also show us the pivot bar out, and with dimensions, we can confirm.

I believe you can use our 26-378 pivot bar. Compare measurements on our site before you decide.