Window sash balance

Home Owner from Millsboro, DE

Jun 18, 2014 4:08 pm

One of our windows will no longer remain up. It appears that the internal guide spring has malfunctioned.
Is there a way for me to replace this item? Do I need to contact a local dealer?
Thank you,
Paul & Ginny

7 Replies

Tom from SWISCO

Jun 19, 2014 10:17 am

Hey, Paul and Ginny. Sounds like a problem with the balance. How you can replace it depends on what kind of balance it is. Please take a few pictures of it for us to look at and identify and we can work on a solution from there!

Home Owner from Millsboro, DE 19966

Jun 25, 2014 8:24 pm

I tried to enter (3) pix of the window sash that is hanging down. I am unable to get the sash affixed to the window. The protrusion on the window will not slide into the sash opening. Do I need to replace the assembly?
Thanks, Paul

User submitted a photo of a window balance.

Tom from SWISCO

Jun 27, 2014 12:47 pm

Thank you for posting. Take a look at our Series 795 and see if this will work for you.

Home Owner from Millsboro, DE

Jun 30, 2014 10:24 pm

Hi Tom, I looked at the configurations and they look compatible. Tomorrow I will measure the existing unit and get precise measurements. I should be able to make this upgrade.
Thanks again, Paul

Home Owner from Millsbor, DE

Jul 9, 2014 4:15 pm

Tom, I took a look at the Series 795 and I do not think it will work for our window. Please review the new enclosed pix and see if you can recommend a vendor and/or replacement.
Thanks, Paul

User submitted photos of window balances.

Paul from SWISCO

Jul 10, 2014 12:44 pm

Oh, I see. Looks like you have the Series 795 but with a 15-198 hook on top. We can make that for you, but I'll need some more information. Please tell me the length of the metal channel and the stamp printed on it. Can you also confirm the width of the shoe, ear-to-ear?