Wrong part ordered please help.

Quick Learner from North carolina
Pat #s found on part
6.679.000
4.610.108
D467.490

I thought I purchased the right replacement with item# 15-229 but they are not correct. I would like to return those items in order 2454772 and hopefully find the correct parts aswell.

Please help!

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4 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hello!

Thanks for reaching out to us. I'm afraid we don't sell this shoe. The best we can offer is the 15-194 but this won't fit in your old balance's metal channel so you would need a whole new balance, the Series 795. Can you tell us the stamp printed on the metal channel? Can you also confirm whether your balance installs with a screw or a hook? 

Quick Learner from North carolina
28B installs with hook.
2 user uploaded images
Emily
Emily from SWISCO
SWISCO
Expert

Thank you for confirming! We can help with this but it must be a custom order since your balance uses a hook like the 15-198. How many balances are you looking to order? I can draft a price quote from there. 

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