balance replacement

A quick learner from US says:
I spoke with Swisco and they told me based off the information I gave them that I would need custom channel balances. So I have attached photo's and info regarding the busted channel balance.

-I need two channel balances
-I have identified the pivot shoe as the 15-216 from your web site
-I have identified the inverted link as the 15-224
-The channel balance I have is marked 26B, 1/2" wide by 26" long

The end of the string has a hook on it as you can see from the photo's and the hole that the hook goes into on the window track is round
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Profile picture of Bob
Bob from SWISCO responded:

Thanks for your post, and for the thorough breakdown of what you need. I just sent you an email to order (2) 26" Series 795 channel balances, stamped 26B, with the 15-224 Link Shoe and 15-198 Hook attached. The 15-216 is sold separately; you can add it to your cart along with this custom balance order. Let me know if you have any further questions. 

A quick learner from US says:

Thank you for your quick response and getting the custom balances we needed to service our customer.
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