casement window parts

A quick learner from West Orange, NJ says:
May 28, 2022

Hello!

I am missing some handles and a few of the windows no longer open correctly, so I'll need the whole operator. They are vinyl and once I unscrewed the plate, it just slipped through a slot in the window frame. The measurement from roughly the center of the operator to the center of the hole at the end of the arm is 13".

Please let me now if there are additional measurements you need to help find the part. I have one on each side of a picture window and so I have windows that open to the left and to the right. So I'll need sets- or at least one of each.

Thank you!

Phaedra

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Casey from SWISCO responded:
June 1, 2022

Hello,

Take a look and compare the specifications of the 39-013 and 39-014 operators, which use the 39-114L handle, to your original hardware. Thanks for posting! 
A quick learner from West Orange, NJ says:
June 2, 2022
I don't think that is quite right. The arm is 13 1/2, but ours is 13 1/16" long (as best I can tell). Also the width of the part that stays on the inside of the window where the handle is attached is only 3 3/4" but ours is 5 3/16". The widest screw holes on this one is 3", that would align with the center holes on ours, but ours only has 3 screw holes on each side aligned in a straight line (instead of the 4 on this model).

Any chance there is something else that would fit?

Thank you!
Phaedra
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Casey from SWISCO responded:
June 3, 2022

Thanks for getting back to us. Upon closer inspection, it looks like your operator might be a closer match to the 39-399. This has the same arm length but please note that the arm is measured from the center of the gear to the end of the arm as shown below. 

The opposite-handed version would be the 39-400 and they both use the 39-232 handle. 


Alternate image for 39-399
Alternate image for 39-399
A quick learner from West Orange, NJ says:
June 17, 2022
The clip that attaches the arm to the window looks right, but that one has a rounded cover around the handle, and ours is straight. Are there dimensions somewhere for it? I didn't see them on the page for 39-400.

If I can't find the exact replacement, then would it be possible to get parts (the internal gears, I think is what is not working) to repair the ones we have. I definitely need a couple of handles too.

Thank you!
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Dave Sr. from SWISCO responded:
June 20, 2022

We actually came across another operator like yours recently. We don't have an exact match since it looks like your assembly has the base of a Truth operator like the ones that Casey originally recommended but the clip at the end of the straight arm looks like the Roto operators. 

Unfortunately, we were unable to find a replacement operator with the same specifications. I do think that the 39-399 Roto operator could work for you but you would need to adapt the sill cover so that it would fit. 
Roto Single Arm Operator, 13-1/2"
Roto Single Arm Operator, 13-1/2"
39-399
$33.49
Roto Single Arm Operator, 13-1/2"
Roto Single Arm Operator, 13-1/2"
39-400
$33.49
Roto Folding Crank Handle, 11/32"
Roto Folding Crank Handle, 11/32"
39-232
$10.80
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