help with correct or updated balancers

Handy Person from Los Angeles

Hi, I have these 16 year old Milgard Tilt windows that were in the house when I brought it. Milgard will not warranty them anymore. A couple of balancers are broken, others hard to operate. I would like to replace them, but do not know what to purchase from you.

I believe they are channel balancers, 19" in length, I have misplaced some of the balancers, but have spare end pieces that the window attaches to. Nothing I see on your website has a hook clip as a connection point at the top of the balancer that I show in the picture.

I hope the pictures help, any other info you might need, please let me know.

James

3 user uploaded images
14 Replies
Emily
Emily from SWISCO
SWISCO
Expert

Hi there James!

Thanks for reaching out to us. The balance shown here looks to be the Series 795. Since yours uses a hook for installation, this must be a custom order. Can you tell me the stamp printed on the metal channel? I can get the ball rolling once I know that. 

Handy Person from Los Angeles
Hi Emily, thanks for the help
The pic enclosed shows the only stamped numbers I see on the balancer.
1 user uploaded image
Emily
Emily from SWISCO
SWISCO
Expert

Thank you for the additional photo! I'll go ahead and email you a purchase link and price quote for (2) S795-19 balances with the 19C stamp and 15-198 hook attached. The 15-195 closed cam shoe comes with the balance by default. Note that the old balance shoes can't fit into our metal channel.

Please let me know if you have any questions!

Handy Person from Los Angeles

Thanks for all the help.

I need 16 of these, but will order just the 2 for right now, to make sure they fit correctly and I am capable of changing them. Then I will order the rest.

Thanks again

James 

Emily
Emily from SWISCO
SWISCO
Expert

No problem, James! I'll be here to help whenever you need me. 

Handy Person from Los Angeles
Hi Emily,
Thanks again for getting me the correct parts. They worked great. I need an additional 14 balancers. Can you please give me a quote for that.

Thank you.
Emily
Emily from SWISCO
SWISCO
Expert

That's awesome to hear! I've just emailed you a link for (14) of the same balances as before.

Handy Person from Los Angeles
Just ordered them. Thanks again
Emily
Emily from SWISCO
SWISCO
Expert

No problem, good luck with the repair! 

Handy Person from Los Angeles
Hi Emily. I made a mistake and did not realize the back balancers are a different size then the ones I ordered . Can you give me a quote on the 17" length of the same style balancer. I would need 6 pieces.
Thank you.
Emily
Emily from SWISCO
SWISCO
Expert

Certainly. Can you confirm the stamp printed on the metal channel? I can send over a purchase link once I have that. 

Handy Person from Los Angeles
Thanks Emily, I attached a photo
1 user uploaded image
Emily
Emily from SWISCO
SWISCO
Expert

Thank you! I'll go ahead and email you a purchase link and price quote for (6) S795-17 balances with the 17D stamp and 15-198 hook attached. 

Let me know if you have any questions! 

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