Viewing all customer Discussions for:
18-197 Sash Guide
18-197 Sash Guide
Home Owner
Florida
Mar 3, 2026
Home Owner from Florida
Mar 3, 2026
Sash guide
2.1875 L x 1.125 W x . 625D hole spacing 1.125
Quick Learner
Jun 3, 2024
Quick Learner
Jun 3, 2024
Do you sell this cam?
Trying to get the right sash Cam for my window so many to choose from can you help.Thanks Mike
Quick Learner
Florida
Feb 5, 2024
Quick Learner from Florida
Feb 5, 2024
top sash window stop plastic
I'm looking for a plastic piece that stops the balance from going up past the window. It screws on to the window.
Handy Person
South Florida
May 21, 2023
Handy Person from South Florida
May 21, 2023
IWC impact window balance replacement
I need to replace the channel balances on our IWC single hung windows. The balance length is 24", 1/2" wide, marked 23 20 DS and I was initially thinking the 377 2320 would work but the top looks more like a 19-041 than a 19-018. Could you advise? I've attached pictures.
Quick Learner
Naples
Dec 20, 2022
Quick Learner from Naples
Dec 20, 2022
Help Finding Part
I am in need of 2 new sashes for my window. I have attached pics of the Sash that failed and was removed from my window. Can you please help in locating the sash and also the pieces that go on the window itself. I added a pic of that as well
Handy Person
Pompano Beach Florida
Jan 10, 2021
Handy Person from Pompano Beach Florida
Jan 10, 2021
PGT Window Guide Slides
To whom it may concernPlastic brackets PGTRecently placed an order with you for 12 balance rods I need additional plastic hardware for six PGT windowsAttached you'll see photographs of the part that I need I'll take Qty 14 if you haveMeasure 2" tall 5/8 deep when laying flat longest side down from ... (cont.)
Handy Person
Florida
Dec 7, 2020
Handy Person from Florida
Dec 7, 2020
Bottom Cap for IWC Windows
I have replaced the channel balances with S377-17 and the Top Sash Guides with 18-197, but I can't find a matching Bottom Sash Cap. Do you know if you carry anything like this? Thanks! Mark
Handy Person
Florida
Dec 1, 2020
Handy Person from Florida
Dec 1, 2020
PGT Aluminum Window balancer 2275 JC
Can you please help me identify this balancer and the appropriate replacement cams.
Home Owner
USA
Nov 27, 2017
Home Owner from USA
Nov 27, 2017
Top window sash guide
I have a 1 and 3/4 long by 5/8 thick top window sash part that I am looking for I cannot find it anywhere if you could help me I would greatly appreciate it. Thank you. From Vincent
Home Owner
Oviedo, FL
Jun 30, 2017
Home Owner from Oviedo, FL
Jun 30, 2017
Parts ID
Good morning Swisco! I fixed the balances myself and installed them in the windows, but I realized that I need the top plastic pieces and felt too. I am attaching pictures to see if you can help me. Thank you!