question about 39-376

Hello!

No, the 39-376 does not come with the part you're holding in your second photo. That's actually your operator's spline. That can't be replaced or repaired so you will need a whole new operator. We can help but we'd like to see a photo of your operator with the window open so that the arms that move the sash are fully visible.

Thanks for the updated information. Emily is out sick but I'll do my best to assist you from here on.

So, like Emily said, you definitely need a new operator. The problem is that I can't quite make out what you have while it's still installed in the window, even with these new photos. Too many important details are obscured or out-of-frame. In order to identify these, we really need to see as much of it as possible; the less we see, the less likely we can ID a match.

For now, there are two pairs that come to mind that you may want to consider as a starting point. See our 39-253LB and 39-253RB (sold separately), as well as our 39-439B and 39-438B (also sold separately). The major difference between these two pairs is the style of the guide at the end of the arm. I'll share a video at the end of this post that shows you exactly what I mean. 

Please note that these products are just an educated guess on my part. There is still a chance that you don't have either style. Just something to keep in mind. Furthermore, both styles are compatible with the 39-376 and 39-375 cover sets.