replacement parts

A quick learner from chicago says:
March 25, 2021
hello i just bought a house and I am having issues with on window not staying up
I removed the window and noticed that the shoes at the bottom were broken and the right side of the triple coil balancer was damaged both covers are missing so i dont know which tension weight size i should get

thanks

the shoe size matches the picture i uploaded
Thumbnail of the uploaded file named Screenshot_20210325-102452_Chrome.jpg
Thumbnail of the uploaded file named 20210324_110200.jpg
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Casey from SWISCO responded:
March 29, 2021

Hello,

The 15-215 is the sash carrier from our S140 quick tilt assembly. If the other side of the window has an intact balance that tells you the coil strength, you'll need the same option for the other side. Thank you!
Quick-Tilt Pivot Shoe Sash Carrier
Quick-Tilt Pivot Shoe Sash Carrier
15-215
$3.38
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
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How to remove window pivot shoes
How to remove window pivot shoes
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Anatomy of a tilt window
Anatomy of a tilt window
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