window pivot shoe

A handy person from Des Moines, IA says:
Two of my vinyl windows have what seems to be broken pivots. As you can see in one of my windows the metal keepers are just laying in the bottom of the side trough and the plastic housing which holds it is broken into pieces. It would be great if you can identify what replacement items are needed. thanks so much
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Bob from SWISCO responded:

Thanks for posting. This pivot shoe most closely resembles our Certainteed 15-192. However, the 15-192 has aligners on the surface of the shoe that your old shoe might not have. If that's the case, you might need to shave down those aligners to get the 15-192 to fit your window. Do note that modified parts cannot be returned for a refund. The 15-192 works with our Series 170 and Series 171 Coil Balances. See the video below for further details. 

There is an alternative replacement. See our 15-259. We've confirmed that this pivot shoe would fit in your window track. This shoe uses the Series 159 Coil Balances and the 15-256 Double Support. This assembly uses the 26-083 Pivot Bar, which you would need to swap out with the pivot bars currently in your window. The video below explains this entire process. We are still testing this replacement method, but we are hopeful it will work as a replacement for this specific balance system. If you decide to give it a try, do let us know how you make out.

SWISCO S170 and S171 Coil Balance Assembly
SWISCO S170 and S171 Coil Balance Assembly
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
How to replace a Simonton coil balance
How to replace a Simonton coil balance
VIDEO
WATCH >
Removing Rusted Pivot Bars
Removing Rusted Pivot Bars
VIDEO
WATCH >
Replacing the Simonton Coil Balance
Replacing the Simonton Coil Balance
GUIDE
READ >
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