Patio Roller Assembly, 1-1/4" Steel Ball Bearing

Several days ago we called about roller replacements. Here are the photos of the rollers.The first photo shows the lower frame which supports the glass and holds the rollers with a screw securing the roller assembly to the frame.The second photo shows the approximate dimensions of the roller assembl ... (cont.)

We measured and the measurements we got were Length - 3 1/4 Width - 5/8 Tall - 1 3/4

These rollers came off of sliding patio doors in a condo in North Myrtle Beach, doors in which lead to a balcony on a second floor that gets riddled with wind, salt water, sand, moisture, improper care, etc. A few of the other rollers crumbled as we removed them, as did the bottom of the sliding p ... (cont.)

I need a replacement part for the bottom roller of a GLW patio door. Please see attached pictures. If this part is not available, is there any part that could be substituted for it? Thank you in advance for your help regarding this matter.

This door was purchased from Mr Window in Carmel, IN. They had requested the part from Ply Gem directly. When received, the part on the bottom of the picture is what was received. According to the installer, the part was too wide and could not be used to replace the part. The picture above is fr ... (cont.)