Casement window arm operator

A home owner from Mt. Holly, NJ says:
The handle and the casing are stripped so the complete assembly needs to be replaced.
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Bob from SWISCO responded:

Thanks for writing in. Start by reviewing our 39-013 and 39-014. Go over the dimensions to ensure they match your old hardware. For a new crank handle, see our 39-114L

A home owner from Mt. Holly, NJ says:
I'm surprised that you are recommending that part #. I'm looking at the pictures I sent over and the arm clearly looks to be approximately 9 1/2"". After shopping for the arm myself, it looks as though the original part # was 39-027, which is discontinued. To me, it looks like the correct replacement part is # 39- 027E. Please let me if this correct, thanks; Scott Davis
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Bob from SWISCO responded:

Ah, apologies! You're absolutely right, this was an oversight on my part. The 39-027E and 39-028E look like better matches, with arms that are 9-1/2" long. Look them over and let me know what you think.

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