Double hung window balancers needed

A home owner from Palmyra Virginia says:
Having trouble locating this balancer. It is stamped 34B BSI RK. I saw something similar on your site but the metal attachment piece, the part at the top end of the balancer is hooked. it is placed in a hole in the balancer track.
Please help...Thanks
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Bob from SWISCO responded:

Thanks for writing in. This indeed looks like a S795-34 with a stamp option of 34B. Just confirm that the metal channel is 34" long to be safe. It also looks like you'll need to swap out the 15-194 1" T-Lock Shoe with the shoe that comes installed by default with the Series 795 (our 15-195). Before you order anything, though, you're absolutely right that the fact your balance uses a hook like our 15-198, instead of a screw-on attachment, is an issue. Can we see a picture of the hole in the window track where that hook attaches to? Depending on its shape, we have a few options that could work for you. Many thanks.

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