I NEED NEW BALANCES AND PIVOT SHOES

A home owner from Tyron, Ga says:
October 26, 2020
Greetings,
I am having difficulty opening and closing my 25 pound window. I have removed the channel balances and pivot shoes and ordered from you:

2- S765-30 (option 29-5) 30" series 765 balances
2-15-046 pivot shoes 1.2 inch thick.

The new pivot shoes are clearly larger than the old ones plus the pivot from the window will not fit into the opening.

The new channel balances look to be the same size, but the new ones will require me to drill a hole in the window channel and screw it into place (which I can do), instead of just placing the hook into the already prepared slot at the top of the window channel. Worse yet, I do not see how the bottom would connect to either pivot shoe.

I suspect that all my parts selections are incorrect. Please advise!
Thumbnail of the uploaded file named attachment slot for top of balance.jpg
Thumbnail of the uploaded file named old and new balance (bottom).jpg
Thumbnail of the uploaded file named old and new balance (top).jpg
Thumbnail of the uploaded file named Old and new Pivot Shoes.jpg
Thumbnail of the uploaded file named old balance (detached).jpg
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Bob from SWISCO responded:
October 29, 2020

Thanks for posting. Sorry to hear the Series 765 and the 15-046 didn't work for you. You can view our Return Policy here. Your original balance to me looks more like a Series 795, but with a 15-198 hook on top and a 15-224 Inverted Link shoe on the bottom. The Inverted Link shoe connects to a 15-216 Pivot Shoe, sold separately. 

We can custom build these balances for you. Please just confirm for me that the balances you need have 30" long metal channels. If so, we'll use the S795-30 with a stamp option of 30D (which supports a window sash that weighs 24 through 29 lbs). 
A home owner from Tyron, Ga says:
October 30, 2020
Hi Bob,
Yes my balances are 30 inches long. Please build me 2 and provide the other stuff you mentioned. Should I call to place the order or can we do everything via this blog?
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Bob from SWISCO responded:
October 30, 2020

I just sent you an email with a custom link to order (2) 30" Series 795 balances, stamped 30D, with the 15-224 Inverted Link and 15-198 Hook attached. You can add the 15-216 to your cart separately right through our online store. Let me know if you have any questions prior to placing your order. 
Inverted Link
Inverted Link
15-224
$0.95
T-Lock Pivot Shoe
T-Lock Pivot Shoe
15-216
$2.55
30" Series 795 Channel Balance
30" Series 795 Channel Balance
S795-30
$13.87
Balance Clip Attachment
Balance Clip Attachment
15-198
$0.70
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