Looks like cool balancer is broke and maybe sash tilt guides

A contractor from Valparariso, IN says:
Need the coil balancer replaced and maybe the sash tilt guides as well if you guys carry them. Thanks
Thumbnail of the uploaded file named B8ED981D-6EE9-42ED-8ED7-68149A19748F.jpeg
Thumbnail of the uploaded file named 7BFFCE0A-252B-460F-8FA6-640C3CA88671.jpeg
Thumbnail of the uploaded file named 026088D0-DB85-4BB5-B6E6-582DAD053885.jpeg
Profile picture of Bob
Bob from SWISCO responded:

Thanks for posting. This pivot shoe looks like it might be our 15-111 , but you'll need to closely compare to confirm. This shoe works with our Series 160 1/2" Coil Springs or Series 3/8" springs. You'll have to measure the thickness of your old springs to confirm what you need. To know what spring weights to select, look for stamp numbers on your coil springs. If there are none or you are uncertain, give us the exact weight of your window sash and we will work out what you need. For new housing, see our 15-150D , 15-150T , or 15-150Q , depending on how many springs you need on each side of the sash. 

How to replace a window coil balance
How to replace a window coil balance
VIDEO
WATCH >
How to Replace a Triple Coil Balance System
How to Replace a Triple Coil Balance System
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.