Simonton double hung coil balance Series 325-325

A quick learner from Clovis, CA says:
Coil spring broke on right side of upper sash. Spring is 1/2 inch. Double spring. Only number I see on spring is stamped "3". I would like to replace all parts related to coil balance.
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Steve from SWISCO responded:

Hello! We don't sell these balances as kits, but we do sell the individual components. With that in mind, see our 15-199 pivot shoe and then either our 1/2" thick Series 160 or 3/8" thick Series 165. Assuming you have a double spring cover, then we also sell the 15-150D 1/2" thick cover, or the 15-204 3/8" thick cover, depending on the size of your spring.

Please let me know if you had any questions!

A home owner from Bellflower Ca says:
I am looking to replace the balances on my Simonton 325 series windows single hung. I need for two windows. Please let me know if you can help.
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Tom from SWISCO responded:

We may have a good match for this balance assembly, but before I can suggest anything I'd like to see a picture of the pivot shoe. Would that be possible? That will allow me to deduce all the other components used for this balance, including the springs.

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