Spirex balancer wont hold in place

A handy person from Massachusetts says:
the spring is not holding in place. should I buy a new spirex balancer or just need the special tool to adjust the pressure
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Tom from SWISCO responded:
Thanks for posting! Are you referring to a Spiral Balance? If so, you might not have to replace the whole balance. Charging the spiral may be all you need.

Please see our 75-005 and 75-006 spiral balance charging tools for non-tilt and tilt windows, respectively. You should also look at our handy guides on how to adjust your spiral balance for non-tilt windows and the guide for how to adjust a spiral balance for tilt windows. Let me know if you have any other questions!
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