T-Lock Shoe Help

Take a look at our 15-195B Open Cam T-Lock Shoe. This appears to be what you have; but there's some versions of these shoes that are a bit unusual. Can you show me the front of the shoe just to be safe? Thanks. 

Well, I'm glad we checked this. Your T-Lock Shoe has a characteristic groove in the stem. This groove interfaces with a similar shape in your channel balances. Both our T-Lock Shoes and our channel balances lack this interface. Therefore, I'm afraid you will need not only the 15-195B, but new Series 795 Channel Balances. This blog article here goes into more detail about what you need to know when replacing these balances. 

Thanks for getting back to me. If the metal channel is 35" long, then you need an S795-35. Is there a stamp on the metal channel? If not, if the sash weighs 23.4 lbs then a stamp option of 35C should work for you. There's just two further items (I know!) to cover here:

• We established you need the 15-195B shoe, sold separately. You can easily swap this out with the shoe that comes by default with these balances (our 15-195). The video below for details.
• Please confirm that your old balances attach to the top of the window track with a screw-on tab. If it uses a hook instead, please show us the hole in the window track where this hook attaches to. 

Let me know if you have any other questions. 

Thanks for responding. Okay, if the metal channel itself is 36" long, and the window weighs just over 23 lbs, then a S795-36 with a stamp option of 36C will work for you. The overall window track length is irrelevant for our purposes. Again, you'll need to buy the 15-195B sold separately and install it into the balance, as the video in my last post shows. Finally, please confirm that your old balances attach to the top of the window track via screws, rather than a hook. If so, then you're good to order these parts!

For your tilt latches, there's actually a huge variety, so can you show us pictures of one of your old undamaged latches? Preferably out of the window and from multiple angles? Many thanks.