Window Balance Identification

A home owner from Inverness, Florida says:
I need to replace six balances in three windows in my house, and I am asking your help to try to identify them. The balances are 29" long. The only markings on them is 28D.

I have attached some pictures, but they're pretty out of focus. I don't know if you will be able to tell from these pictures.

Thank you,

User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Thanks for posting! Before I can offer an applicable replacement for this channel balance, I just need to know a bit more information about the bottom attachment. Please take a look at our 15-004 and 15-005 channel balance shoes, and note their depths. As you can see, they are 1-3/32" deep and 1" deep, respectively. Which one more closely matches your own bottom attachment?
A home owner from Inverness says:

Thank you for responding. Actually, it doesn't look exactly like either one of them. I'm not sure what you mean by the "deep" meansurement, but I measured the side that goes on the outside of the balance and it measured exactly 1". The other side of the shoe measured 7/8".

Does this narrow it down?

Profile picture of Tom
Tom from SWISCO responded:
I'm not quite sure I understand that description. Have you taken a look at the product images for the 15-004 and 15-005? The depth is labeled as 1-3/32" for the 15-004, and 1" for the 15-005.
Detail of 15-004
Detail of 15-005
Do you see what I'm talking about? What is that dimension for yours?
A home owner from Inverness, Florida says:
OK... the pictures with the measurements that you provided this time are helpful. Still, neither one of these models fits mine.

I will use the picture of model 15-004 as a basis for comparison. The depth measurement on mine is 7/8".

The other two measurements (15/16" and 1/2" respectively) are comparable.

Is this helpful?

Thank you again.

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Paul from SWISCO responded:
Thanks for getting back to us! I've actually seen this before. Quite recently, in fact. Take a look at this existing thread concerning a similar shoe.

As I suggested there, the 15-005 shoe might be your best bet. I think it could still work, and at the very least, you'd have to shave a bit off to get it to fit.
A home owner from Inverness, Florida says:
The picture of the one on the other existing thread that you sent me is exactly the same as the one I have.

So I will follow your advice and order the S380-29 channel balances (along with the 15-005 shoe). I'm not looking for the shoe per se... I need the entire balance and the shoe. I will place the order via your website. Thank you for the information.

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