Window crank broke from window

Question

Hello,
I need help identifying the correct part to fix a broken window crank. I just placed an order for part number 39-155 (order 2436938) but want to confirm that is the correct part.
From the picture you can see the part that broke is attached to the bottom right of the window and it no longer stays on the track against the sill. Can you help me ensure I ordered the correct part to replace?
Thank you!
Justin

Emily · Accepted Answer

Hi there Justin.

Thank you for reaching out to us. I'm not convinced the 39-155 is what you may have from these photos. Can you show us a photo of the entire operator assembly in one shot? We would like to see the base of the operator as well.

The black piece in your second photo is a part of the hinge. It isn't something we sell by itself so you would need a whole new hinge. With that said, take a look at the specifications of the 36-048 and see how they compare with yours. We just recommend you replace the top and bottom hinges at the same time.

Detail of 36-048

Additional dimensions for 36-048