Viewing all customer Discussions for:
Door & Window

Handy Person NC
Dec 21, 2009
Handy Person from NC
Dec 21, 2009
number stamped, 16CZ
I have a channel balance that has the number 16CZ stamped on it it is 17" long and has the same hardware as S800-17. is this the same as the 16C?
Home Owner Cincinnati, Ohio
Dec 18, 2009
Home Owner from Cincinnati, Ohio
Dec 18, 2009
Can this mail slot be used on the door exterior?
Can the 42-004 Mail slot be used on an outside door? Is it weatherproof (cold/rain, etc). If not do you have something similar and of the same size (10" width OD) that would be weatherproof for an outside door?
Quick Learner
Dec 15, 2009
Quick Learner
Dec 15, 2009
dimensions of the tabs
part #26-348, what is the inside dimension of the tabs which hook into the weep hole? I see that the outside flap dimension is 1 11/16" but the inside dimension is not given.
Quick Learner Charlotte, NC
Dec 15, 2009
Popular Question Badge
Quick Learner from Charlotte, NC
Popular Question Badge
Dec 15, 2009
Looking for heavy duty version of the 81-018?
We had one set of rollers fail. It lasted only a year. It appears that it started to lose its ball bearings. Is there a heavier duty version of the 81-018 roller? The door is 50" double pain door that is heavy. Or could it be caused by a worn track?
Quick Learner Lafayette Indiana
Dec 8, 2009
Quick Learner from Lafayette Indiana
Dec 8, 2009
Installation Center Hole definition
Please describe the 6 9/16" installation hole centers for the 40-049. I have an Emtek door latch from a Pella storm door that looks identical to the one shown. However, I can not find any holes that are 6 9/16" apart.
Handy Person sarasota fl
Dec 3, 2009
Handy Person from sarasota fl
Dec 3, 2009
width of the plate of the 80-027
how wide is the fastening plate of the 80-027?
Contractor West Palm Beach, FL
Dec 3, 2009
Contractor from West Palm Beach, FL
Dec 3, 2009
Screen doors on the waterfront
Good morning, I was so delighted to see you have in stock, the screeen door rollers for the doors I am in need of changing (84-028). It just thrilled me to see you have them in Nylon, which are totally rust resistant. If you manufacturer them or buy them, someone in your company was on the ball. T ... (cont.)
Contractor new york
Dec 2, 2009
Contractor from new york
Dec 2, 2009
price
is the 26-215 sold in pairs, for -.-- or single it only shows one for right side
Home Owner Stuart, fl
Dec 1, 2009
Home Owner from Stuart, fl
Dec 1, 2009
What are the dimesions?
Whate re the dimensions of the 87-091?
Dec 1, 2009
Dec 1, 2009
window will not stay up
You chose the 18-032, top sash guide, to ask your question so I am assuming you replaced non-tilt block and tackle balances. The problem could be the top sash guides, such as this 18-032, are broken and the balances are shooting up past the window sash. Or the problem could be the strength o ... (cont.)
Contractor Elgin, IL
Nov 30, 2009
Contractor from Elgin, IL
Nov 30, 2009
Bronze flush clip finish
For the 70-114 bronze flush clip, is it solid bronze or an applied bronze finish? Is there a matching bronze screw?
Quick Learner Hudson, NH
Nov 25, 2009
Quick Learner from Hudson, NH
Nov 25, 2009
color of window lock
Hello, Can you be specific about the color of your product 90-063? It says bronze but the picture looks almost copper-y. I have these locks and am interested in ordering one but mine seems a lot darker brown-ish in color than what yours looks like. Thanks! Loretta
Landlord Battle Ground, WA
Nov 25, 2009
Landlord from Battle Ground, WA
Nov 25, 2009
depth of window keeper
you show width and length.....what about depth???? on product Brass Keeper- code 90-110
Home Owner Orangevale, CA
Nov 25, 2009
Home Owner from Orangevale, CA
Nov 25, 2009
Recently received my sliding glass door latch...
I recently received my sliding glass door latch (82-217A) and it worked fine. It was not "exactly" the same but the modifications were minimal. I appreciate that there is a business such as yours that stocks these items. Locally all I could find were new handles that would have required treating ... (cont.)
Quick Learner Forest Grove Oregon
Nov 25, 2009
Quick Learner from Forest Grove Oregon
Nov 25, 2009
Channel Balance
I am looking to purchase replacement counter balances for a Vinyl Window. The ends look like Series 380 Channel. I measure the length and it is 20 inches. I do not know the Option to select when ordering. There is no stamped number in the Balance. However there is a label on the side "19 4 IT C ... (cont.)
Home Owner Spruce Pine, Alabama
Nov 24, 2009
Home Owner from Spruce Pine, Alabama
Nov 24, 2009
Is this roller available with nylon wheels?
Do you have the 81-018 roller in a nylon wheel version?
Home Owner Charlottesville, VA
Nov 17, 2009
Home Owner from Charlottesville, VA
Nov 17, 2009
Difference between 3600 and 3601 balances
What is the practical difference between S775-36 balances stamped 3600 and 3601? I seem to have both types in identical windows in my house. Is it possible that either could work for my particular window? Perhaps the sash weight suits both balances, for example.
Quick Learner Virginia
Nov 16, 2009
Quick Learner from Virginia
Nov 16, 2009
need a tilt latch
Hello, I'm looking for a tilt latch that matches this one from a house built in 1987: Can you tell me if you have my latch? Thanks, Dave V.
Home Owner Pittsburgh, PA
Nov 16, 2009
Home Owner from Pittsburgh, PA
Nov 16, 2009
Inside handle depth
With regard to the inside handle of the 40-049, what is the total depth from the faceplate the flat edge of the handle?
Quick Learner
Nov 13, 2009
Quick Learner
Nov 13, 2009
Can you identify a particular manufacturer?
Can you ID the 26-021 pivot bar to a particular manufacturer? My Windows have no ID on them Thank you