sears window coil balance

A home owner from San Jose, CA says:
Hi There,
I need coil balance (Sears) for 19 lB Sash, Is your S140-10 right one to use? Please see my photo attached. Thanks a lot!
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Emily from SWISCO responded:

Hello!

No, you don't want the S140. This looks more like our 15-111 that's designed to use the Series 160 coil springs. For a new coil support, see our 15-150D or 15-150T depending on how many springs are used per side. There should also be a stamped code on the band of your coil spring that will indicate what coil weight you'll need. 

A home owner from San Jose, CA says:
Hi Emily,
Thank you for the reply, I finally took out the old coil balance and found one coil was broken. Please see the photo attached, I only found mark on coil like: PAT5232208 and 610 108 inside pivot shoe. My window sash size is:32"x16"x1.5". Hope this will confirm it is 160 coil.
Thanks you very much!
Andy
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Emily from SWISCO responded:

I'm afraid those numbers don't tell us what coil weights you need. If you can weigh your sash on a scale and tell me its precise weight, along with the total number of coils per side, I can calculate what weight is needed from there. 

A home owner from San Jose, CA says:
Weight of sash is 20 lB, one coil per side (there is another small coil only attached to pivot shoe but has no connection to coil support)
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Emily from SWISCO responded:

Thanks, Andy! It looks like you may have a double coil support like our 15-150D. Since your sash weighs 20 pounds, you can use (1) S160-4 4.5 pound spring and (1) S160-5 5.5 pound spring on both sides of the window which totals 20 pounds of overall support. 

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