single hang window replacement parts

Hello, thank you for writing in. In regards to your tilt latches, I will need to see some pictures of them in order to identify a replacement. As for your channel balances, we unfortunately don't provide just the cord. If you would like to replace the whole balance, which I suspect may be necessary, we'll need to see clear images of the attachments on either end of the metal channel, as well as the clip at the end of the pulley cord. Finally, I'll need to see the stamp or imprint on the metal channel itself. All of this will assist me in making the best recommendations! 

Thanks for getting back to me with those follow up pictures. In regards to your tilt latch, I suggest you start by reviewing the dimensions for or 26-243 and 26-244. For your balances, I believe we can help but it will need to be a custom order due to its unique design. You appear to have the 15-194 shoe, which is 1" wide, and the 15-198 top hook. If you would like to proceed, please let me know your desired quantity and I can e-mail you a custom order link. 

The pricing for the tilt latches can be seen on the product page. The custom balances would be 16.85 each. 

No, the shipping would depend on your location and preferred method. I won't be able to calculate that for you, but you will be able to see your options on the website when you check out. 

Yes, it will be a S795-34, but it will have the 15-198 top hook and 15-194 T-Lock shoe, which are not the stock options. This is why it must be custom made. 

Unfortunately, customer orders are not eligible for returns since they are specially made a can not be returned to our inventory. Please let us know if you'd like to go ahead with the order and we can get your order link and price quote together. 

As for the tilt latches, you can view our return policy for standard stock parts here. 

Great! I just e-mailed you a custom order link for the balances. The tilt latches are a stock option so you can just add them to your cart on our website. Please let me know if you have any further questions.