Bob from SWISCO responded:
February 12, 2019
Thanks for posting. Looks like you need to replace your Coil Balance system. We can help you do this, but I'm going to need a little more information to be able to help. Could you show us a picture of the Pivot Shoe that the coil springs attach to? Preferably, could you show the shoe removed from the window and tell us its width and thickness? See the video below if you need help getting the pivot shoe & coil springs out of your window. |
Bob from SWISCO responded:
April 18, 2019
Hello there, and thanks for the update on your progress. Glad it's been a success so far. I agree, getting these Coil Balance systems set up can be tricky, especially when you're dealing with multiple-spring systems. For your pivot shoe, take a look at our 15-199. I believe this could be what you're looking for. As far as a a sash limiter, I'm honestly not certain. Could you clarify what you mean about the 'pivot shoe snapping against' the coil supports and springs? In general, this shouldn't happen during window operation. Many thanks. |
Bob from SWISCO responded:
April 18, 2019
Ah, now I understand, thanks. You see, cutouts are normally at the very top of the frame to avoid this issue; it should be impossible to slide the sash that far up where it would risk the Coil Balances or Pivot Shoe from falling out. If someone put the cutout in the middle of the frame, then it was a mistake to do so. I'm honestly not sure what the best solution would be, but I'm going to pass this discussion off to one of my senior colleagues who might have an answer. We'll get back to you as soon as we can! |