Casey from SWISCO responded:
April 1, 2020
For your pivot shoe, have a look at our 15-199. This can be used with both the Series 160 and Series 165 coil springs. The width of the spring for the Series 165 is 3/8" and for the Series 160 is 1/2". You will need to measure the width of your spring to determine which of the two springs is the better match. Your coil should also have a stmaping or marking on it to determine the spring strength needed. If it does not have such a marking, we will need for you to get back to us with the exact weight of your sash. |
Tom from SWISCO responded:
April 2, 2020
Thanks for getting back to us with the extra information. This was a huge help! So, as you've already learned, none of our current hardware can work for you. The good news is that we did find a good match for your extra thick coil balance system. We can bring in the shoe, support, and the 6.5 pound spring. We just have to have stock made up for you before we can add it to our inventory. Please expect approximately 5 business weeks for manufacturing. We will let you know precisely the moment they're available in our catalog for you to review. Did you need any other size coils or supports? We're happy to look into it if you needed a variety of different parts in this style. |
Tom from SWISCO responded:
April 6, 2020
You got it! We'll work on those sizes, as well. Thank you for confirming and please bear with us just a little longer. Like I said, you'll be the first to know once these are available. |
Tom from SWISCO responded:
April 21, 2020
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Tom from SWISCO responded:
April 22, 2020
We can! That would be the new S159-6. Sorry for overlooking that before. Let me know if that's everything. We're more than happy to look into anything else you may need. |