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S385-12 12" Series 385 Channel Balance

I do not have the original channel balance. Need help identifying the correct balance. I need left and right. I beleive the window is a Milgard because of the MM on the lock Thanks

I recently ordered four 12" series 385 channel balances and chose option 1110. The balances fit, but the window hangs low. Did I choose the wrong strength? Can you recommend the correct strength? It's a wide window -- somewhere in the range of 80 - 90" wide, and perhaps 24" tall. ... (cont.)

I believe the options selections needed to complete the order are weight related but not sure. I have attached a picture of the balance just in case. The weight of the window it is picking up is 10.6 lbs.

I have a channel balance that seems to be Series 385 but it is stamped with 1010X for a bathroom window and I do not see an 11" option anywhere. Can I get one like this?