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39-031 EntryGard Dual Arm Operator

I have a crank window problem. The model has this info U.S. Pat. 4.083.264 Can. Pat. 1979 45012 I can open it but when I try to close the handle and the screw comes out so three is not pull to close the window. Can you tell me what parts i need to replace? Thank you Woody

I would like to replace the hardware of some of my BiltBest casement windows. Here is a photo of the hardware that I removed from 3 of these windows, as the windows would no longer close with the existing crank hardware. The crank handles and the gear covers can be re-used, but that is all. Where ... (cont.)

Hello, I have at least six Pella wood casement windows where the crank-handle has separated from the main body (see attached photo). I have identified part #'s: 40754 (main gear body and 9" arm assy) 40754 is also attached to (3) linked pieces: 31538 (3" short arm in S curve), attached to ... (cont.)

I'd like to know if your Product Code: 39-031 will directly replace my window crank I believe to be a Truth mechanisms: 30740 L.H w/ short arm 30636/20544 and 30472 R.H w/ short arm 30842R/20810.

somehow the homeowner lost out the "geared bushings" of 3 of his operators! Here is pic. Looks pretty standard. Thanks, Randy

I have Truth Hardware window operators, which you can see in the five pictures I have uploaded. I ordered replacement operator covers 39-107, but they do not fit. While the covers are roughly the right size, they have a ridge around the stem opening on the inside that prevents them from seating prop ... (cont.)

I think I need replacement part 39-031 but the smaller arm is not measuring 4 7/16. It measures 3 3/4" Is there another part with those dimensions? Sue

I need to replace this window crand. in rolls out but the gears will not roll the window in..maybe the arm is also broken..wondering if you have this model. any info greatly appreciated. Bo

Dear Customer service rep, I need to buy window operator for my windows, please see attached pictures (taken from my existing windows) and advise the exact item from your stock so that I can buy from you. Is it a matter if window handle is at left or right or they can be installed for both kind ... (cont.)

I am trying to purchase replacement window crank for an Entry Gard Truth "B" item # 31538.

I need to replace 16-17 casement crank mechanisms. here are the pictures. Truth is stamped on them. Not sure which ones i will need.

Hello, I am looking for which one I have. This is the left window of a double window. which one is for the right window and which one is for the left window? thanks.

I have a old Entry Gard casement operator I need to replace. I have enclosed pictures for your review. Plus I have part numbers from the old system. I hope the numbers are of value! Let me know if you have any question. I will need to order two of the operators, cover and handle. Not sure if the col ... (cont.)

I made an order with you in April of 2013. This was for a window crank, 39-031 and 39-032. I own a hotel and for some reason someone needed the bracket that the crank snaps into on the under part of the window. Let me know if you need more information to help find this. Thanks Gregg ... (cont.)

The spiral mechanism that connects with the gears that move and open the window is broken off on the end and will not close the window. It says 'Truth Entry Guard' but the piece that connects to the gear is angled and the replacement part #39-036 is not angled. The measurements are also different. ... (cont.)

Model# 40372 8 7 L30841 20810

The mechanism is labeled Entry Guard - Truth #20544 The arm is approx 8.5" Long (Best I can measure) Can you identify and supply a part number so I can order it? Thanks, Dean

The cranks on several of my Biltbest casement window operators no longer crank the window in and have come out of the main body of the mechanism. I can play around with it and crank the window out, but not back in, because the crank just comes out of the gear. Please see attached photo. The width of ... (cont.)

I have a few windows where the operating arm (both a right and left) are not working (internal gears?) that need replacement. Based on the attached photos do you believe that your 39-031 /032 replacement parts would work? Many thanks ....MB 30842R

I need to order several right and left units but want to be sure to order the right ones, some of the part numbers on the old parts: 31538 30744 45273 Photos attached