Viewing all customer Discussions for:
Door & Window

Home Owner Duncan, BC
Apr 30, 2026
Home Owner from Duncan, BC
Apr 30, 2026
Sliding Door Rollers
Hi, I've been trying to find replacement rollers for my sliding door (see attached). Also need to replace the worn track. Thanks, Steve LeSage
+1
Handy Person Whidbey Island Washing...
Apr 30, 2026
Handy Person from Whidbey Island Washington
Apr 30, 2026
"31858" Casement window operator
The bar hinges have severaly corroded on on windows facing the beach and require replacements. Please provide the part number and I will submit my order, thanks.
Quick Learner Naples Florida
Apr 30, 2026
Quick Learner from Naples Florida
Apr 30, 2026
Quick Learner Fresno, CA
Apr 30, 2026
Quick Learner from Fresno, CA
Apr 30, 2026
Channel balance and balance guide identification
Hi, I'm trying to identify the channel balance and balance guide seen in the photos. The channel balance has a marking of BSI VB. I have three different lengths (all use the same type of channel balance and guide) 2230 (23"), 2630 (27") 1820 (19"). They are all 1/2" wide. Thank you for your help, Ja ... (cont.)
+7
Quick Learner Charlotte, NC
Apr 30, 2026
Quick Learner from Charlotte, NC
Apr 30, 2026
Need confirmation identifying parts
Fixing several windows in my home. Built in 1997. Can you confirm I need the 35" series 770 balance or something different. Need all new pivot shoes as well.
+2
Quick Learner Utica, NY
Apr 30, 2026
Quick Learner from Utica, NY
Apr 30, 2026
Screen corner key
I am trying to find screen corner keys to replace these. They are about 1" 5/8 in length and about 3/8" wide
+1
Handy Person NY
Apr 30, 2026
Handy Person from NY
Apr 30, 2026
Pella balance
I'm having some difficulty in keeping my balance clip's in place . The ones I have have the pointed clip. I see the Balance clip 15- 198 Has a little more of a angle end which looks like it may hold better? I have the Pella fiberglass with the narrow slot for the clip. Also, will the S-765 series wi ... (cont.)
+1
Quick Learner
Apr 30, 2026
Quick Learner
Apr 30, 2026
Looking to ID the plastic part that broke 36959752
I am interested in ordering a few replacements of the plastic part which broke. Attached are a couple photos related to the window. Please let me what the cost would be.
Contractor Littleton CO
Apr 30, 2026
Contractor from Littleton CO
Apr 30, 2026
Casement crank gear arm
Need to replace the plate/arm/gear. Can I use teh same crank cover and handle? hopefully the pictures help
Handy Person Southern California
Apr 30, 2026
Handy Person from Southern California
Apr 30, 2026
Sliding Door roller, probably from the late 1970s or early 1980s
Howdy, Was unable (weather) to take the door off and take out the roller. Unfortunately, these are the best pictures I have. The window was installed late 1970s or early 1980s. I did not capture the dimensions, but I guess 72 inches by at least 84 0r 96. What are your thoughts? Thanks Michae ... (cont.)
+1
Quick Learner Vancouver, Canada
Apr 30, 2026
Quick Learner from Vancouver, Canada
Apr 30, 2026
Need 2 of these (13" 12D usb)
The only markings are 12D usb.
Quick Learner Council Bluffs, Iowa
Apr 30, 2026
Quick Learner from Council Bluffs, Iowa
Apr 30, 2026
Jeld-Wen spring balance
Need a spring/rod balance for Jeld-Wen Window. Panel is 27" wide and 23" tall.
+1
Handy Person Pittsburgh, PA
Apr 29, 2026
Handy Person from Pittsburgh, PA
Apr 29, 2026
Window Balance and Retainer Clip
Hello, I moved into a new house and one of my bedroom windows has a broken balance. It looks like the shoe is broken and it no longer rotates with the window and stays locked in the down position. I'm not sure how to find the appropriate replacement parts. Are you able to help? Also, the retainer cl ... (cont.)
+2
Home Owner Dallas
Apr 29, 2026
Home Owner from Dallas
Apr 29, 2026
Iron entry door glass panel latch
Looking to replace 2 of the 3, of these latches for the large glass pane of an iron entry door. The latches allow for the glass portion of the door to swing open inside the house for cleaning.
Quick Learner San Diego CA
Apr 29, 2026
Quick Learner from San Diego CA
Apr 29, 2026
Cannot find matching coil balance and sash Pivot bar
Its a double coil balance but could not find a matching mechanism on the SWISCO website. I have attached picture of the broken and the assembled coil balance. can you please provide an appropriate part number for the coil balance? i also uploaded a picture of the sash pivot bar. Based on the shape, ... (cont.)
+2
Quick Learner Missouri
Apr 29, 2026
Quick Learner from Missouri
Apr 29, 2026
Trying to find this window balance
Heartland window- I need to know how to find this window balance.
+2
Home Owner Illinois
Apr 29, 2026
Home Owner from Illinois
Apr 29, 2026
ROW casement window crank
I would like to replace my window crank with a folding handle so my blinds don't get caught. Is there a comparable metal folding handle option I can purchase?
Quick Learner Parma ohio
Apr 29, 2026
Quick Learner from Parma ohio
Apr 29, 2026
Which latch
The back says 9c
Home Owner Ludlow ma
Apr 29, 2026
Home Owner from Ludlow ma
Apr 29, 2026
Window tilt latch
Looking to replace 2 right window tilt latches and a left on a window but can't find the exact fit I think I found on your website but would like to verify before ordering
Quick Learner Oregon
Apr 29, 2026
Quick Learner from Oregon
Apr 29, 2026