Viewing all customer Discussions for:
Door & Window

Home Owner Ithaca, NY
May 12, 2016
Home Owner from Ithaca, NY
May 12, 2016
Andersen awning operator disc
I am renovating an old house. In the kitchen there are two Andersen awning windows with slid-lever mechanisms. The lower operator has a broken plastic disc so the slide slips and cannot move the window anymore. I bet it is only a matter of time before the upper on follows suit. I am concerned that n ... (cont.)
Quick Learner Florida
May 12, 2016
Quick Learner from Florida
May 12, 2016
Sash stop ID
Do you know what sash stops I should get for my windows? This is 5/8" inches across.
Home Owner Maryland
May 12, 2016
Home Owner from Maryland
May 12, 2016
Window stop
I'm looking for a rubber piece that screws into the side track of a window that will prevent the window from opening the full height. It is for 2nd floor windows to prevent a child from falling out of an open window. The track is 3/4 " wide. Thank you
Quick Learner Arizona
May 12, 2016
Quick Learner from Arizona
May 12, 2016
Better Bilt rollers
Hi, I have old slider windows that were manufactured by Better Bilt windows and I am trying to track down some rollers for them. See enclosed pictures. Do you have any? Do you have a distributor in Phoenix, Arizona? Thanks for your help.
Quick Learner New Jersey
May 12, 2016
Quick Learner from New Jersey
May 12, 2016
Ever so close sweep
I bought the 90-307 recessed keeper in January. Now I need a matching sweep to lock the sash in place. The 90-308 and -309 are the logical choices, but their mounting holes are 1/2" from the back of the sash. My mounting holes are 3/8", which would push the sweep over the ledge. I'm afraid if ... (cont.)
Handy Person Mclean, Virginia
May 11, 2016
Handy Person from Mclean, Virginia
May 11, 2016
glass door roller
Hello, I need replacement glass door rollers. The axle broke on one. Please see attached picture. The ball bearing wheel is 1.5 inches. The housing is about 7/16 thick and 1 3/8 deep. The housing has the markings A-S 7873. I don't know the manufacturer. Many thanks, Ahmadali
Quick Learner USA
May 11, 2016
Quick Learner from USA
May 11, 2016
Exterior lock for patio door
I am looking for exterior lock for my patio door.
Quick Learner Macungie, PA
May 11, 2016
Quick Learner from Macungie, PA
May 11, 2016
Wrong balance shoe
The balance shoe you sent is on the left(15-195) and the old one that I need is on the right.
Home Owner NH
May 11, 2016
Home Owner from NH
May 11, 2016
Andersen Sash Balance - number on part is 11600-17
Trying to replace the Sash Balance - 3 pictures attached. Also, have two narrow line sashes with cracked glass. Can you provide those as well.
Handy Person Dansville
May 11, 2016
Handy Person from Dansville
May 11, 2016
Window Balancer Needed
I need both the left and right Balancer, I have attached pictures of one I took out. I believe it meets the 140 spec but not sure about Lb needed. can you tell by picture and what exactly will I need to order.
Home Owner Columbus, Ohio
May 11, 2016
Home Owner from Columbus, Ohio
May 11, 2016
Replacement weatherstrip for Atria window
After 14 years, I want to get new weatherstripping because I can begin to see bugs crawl past it in some of the windows. It looks like a mix between the 58-147 (but the angles aren't quite right and not enough barbs on the 1/4" extension) and the 58-055 (more barbs, but the total size is a little ... (cont.)
Quick Learner USA
May 11, 2016
Quick Learner from USA
May 11, 2016
How do I raise this SGD-R35 door?
Hi. I need to adjust the height on the rollers on my sliding door, but don't know where that is located. It's an SGD-R35. Would you mind letting me know. My dad told me to look at the front instead of the end...somehow I missed that, but neither direction turning the screw seems to raise the d ... (cont.)
Handy Person Memphis
May 11, 2016
Handy Person from Memphis
May 11, 2016
Arm length
Assuming they fit within the window, what would change if I used an operator with a 9"/11"/13.5" arm instead of a 9.5" arm?
Professional Sewell, NJ
May 11, 2016
Professional from Sewell, NJ
May 11, 2016
Need crank and coil balance
I need an opinion on a crank I attached a picture. Also a copper coil spring, I have picture attached of the block, it is pretty worn out' please advise.
Quick Learner Beaufort SC
May 11, 2016
Quick Learner from Beaufort SC
May 11, 2016
Home Owner McAllen, Texas
May 11, 2016
Home Owner from McAllen, Texas
May 11, 2016
Internal Lock D429,619
The medal rod that move up and down broke off the lever. the Patented # is D429,619. on the opposite is side it has the "Worldwide" lettering on top of a circle. I know the picture is fuzzy, if you need additional pictures I can submit them. The item is 7 inches long and about 2cm wide. Thank you ... (cont.)
Home Owner washington
May 11, 2016
Home Owner from washington
May 11, 2016
goes around outside of dual pane window.
window was broken. I removed the glass and ordered new but broke the stops while removing.. I need to find a replacement.
Home Owner Michigan
May 11, 2016
Home Owner from Michigan
May 11, 2016
Patio screen door roller
Unable to figure out how to remove this type of spring roller. Do not see a retaining screw. Thank you
Home Owner Manassas, Va.
May 11, 2016
Home Owner from Manassas, Va.
May 11, 2016
Gorell sliding patio door lock
Gorell sliding patio door #6003 Looking for new lock Al
Home Owner Racine, WI
May 10, 2016
Home Owner from Racine, WI
May 10, 2016
Casement arm sagging
I have a D Series Clad Case/Awn JEL-N-330 bronze that the arm appears to sag quite a bit, wheel may also be worn, and it drops out every time it passes the removal slots. Can this be adjusted, or do you have the replacement part. There are 3 and the other 2 are fine. It does look very similar ... (cont.)