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Door & Window

Hi my name is Jackson and I need to replace my window balancers. What is the difference between your 1504 and 1505 shoe attachments? Also, my old ones measured 30" as per your instructions and are marked as follows: 29 3 BX CMC 11. I think I need your series #385 please advise, thank you. ... (cont.)

The multi-point closing system on the window is inoperative. A gear in the handle which operates the mechanism appears to be stripped. Can you supply replacement parts?

I measured distance between the drill hole as 2 1/8"

I have vinyl casement windows, purchased from Home Depot in 2008. I think that means they are American Craftsman windows. The folding handle, which looks like 39-226, has a set screw through the 5/16" hex (male) part ... does 39-226 also have a set screw to secure the hex extension of the handle to ... (cont.)

We purchased BetterBilt windows (series 350) with removal sash in 2006. I have a broken pivot bar and it looks like 26-378 or 26-241 may work. What is your opinion on which if either will work for me?

Hello, I had window shutters put in and I need an extention for my crank to come out past the shutters to turn. Looking at your 4" crank are they pretty standard for all casement window crankers??

left side of door roller assembly came loose - repair guy said he would have to find a new one and replace it - here is a picture of it - as he removed it. Markings on it are Kilian Toronto Can, Syracuse NY. All Metal. I took measurements but not sure how accurate they are - could only get two de ... (cont.)

I need 4each channel balances. The metal portion is 11" X 1/2 wide X 5/8 deep The only markings are 10A. BSI The sash weight is 4lbs

As you can see from my first photo, the metal portion of the handle has cracked and the handle is no longer usable. I would like to replace the handle without having to replace the locking mechanism, as that works fine. The holes are 3 15/16" apart, the wooden handle is 9" (although I don't think ... (cont.)

does this latch come with the two metal mounting plates that go on behind?

I need to replace a channel balance in a window purchased in 1989. The length is 17 inches, depth is 3/4 inches and it is 1/2 inch across the opening. I have attached photos. The markings say " 16 D Fiberlux Mt Vernon , N.Y." Thank you.

Hello, I have posted 2 pics of a broken casement window lock, and 1 picture of an original identical to the one that broke. Could you please let me know if you have a lock that we could order to replace it? The only markings I found were a circle with a 1 and a circle with a B1 printed on the ins ... (cont.)

I am trying to match up some crank assemblies for Caradco windows. On the castings they say Truth and on worm wheels R30842 and L30842. I am physcally in Wisconsin and the windows are in Kentucky. I believe the nominal width of each side of double casement window is 16" and I have others that I ... (cont.)

I have Pella casement windows. Will the 39-398 Sash Stop work?

Hello. I need a replacement for this Truth casement window operator. It is a dual arm and probably was manufactured around 1990. I looked at the Truth web site and the closest there is the Entrygard Dual Arm operator. But the gear for the smaller hinged arm for my part is not located in the same pl ... (cont.)

Hello I am looking for these plastic parts for my old style Truth casement window locks.

HOw to replace parts; The plastic corner tabs to unlock tilt in are snapping off. How to get part and replace. 13 year old windows.

Please help to select the parts to order to replace the broken coil balance and pivot shoe. The coil width is 0.5 in, the sash weight is 20 Lb. Thanks, Anatoliy.

Hello, I need to replace a Truth single arm crank from a 13 year-old Marvin casement window. It looks like the 39-216 is what I need. Will the 39-107FK work with that crank? Also, can you tell me the dimensions of the 39-107FK cover? I need to make sure I can cover the 7/8" x 5" opening in my c ... (cont.)

Hello, I was wondering if you have a 29 inches. I see a 25 and 31 inches. Or is it adjustable?