Viewing all customer Discussions for:
Door & Window

Handy Person McDonough Ga.
Mar 7, 2014
Handy Person from McDonough Ga.
Mar 7, 2014
side window latch
Found no markings or numbers. dimensions are approx 3" x 13/16" x 5/16" see attached photos
Home Owner Sun City Center, Fla.
Mar 7, 2014
Home Owner from Sun City Center, Fla.
Mar 7, 2014
help replacing sash
I have not yet begun to work on my NuAir single hung window bottom sash, which appears to have a broken balance on the left side. I have been studying your videos and guides, and I think I can do it. Window is about 31" H and 50" W, so might be heavy. If I take the sash out, I expect the right s ... (cont.)
Home Owner Ventura CA
Mar 7, 2014
Home Owner from Ventura CA
Mar 7, 2014
Replacement cranks for older louver windows
I have some older louver windows which are starting to fail (they no longer close tight and air, dirt and bugs get in). I am attempting to locate replacement parts for repair. I have additional; photos but the upload limit is 5. Thanks, Ed
Quick Learner Jacksonville
Mar 7, 2014
Quick Learner from Jacksonville
Mar 7, 2014
Need new part - window will not stay open
I need to replace two of these as my window will no longer stay open. The window is very heavy! The width of these are 1/2 inch and they are 30' long.
Home Owner Mesa, AZ
Mar 7, 2014
Home Owner from Mesa, AZ
Mar 7, 2014
Request for Identification of replacement part (sash balance)
Thank you for the awesome website and help with identifying my replacement part....I await word from you.
Quick Learner Bonita Springs Fl
Mar 6, 2014
Quick Learner from Bonita Springs Fl
Mar 6, 2014
NUAIR Window
Both channel balances are broken the springs are pulled away from the fixed support and the pulley. The window is 50" wide by 36" high. I have attached pictures of the balances. The channel is 35"long 1/2" wide and 9/16" deep. The spring is 16 1/2' long. It appears to be similar to your series 380 ... (cont.)
Quick Learner calif.
Mar 6, 2014
Quick Learner from calif.
Mar 6, 2014
Unknown Channel Balance for Non-Tilt Window
Metal channel is 23' long. Don't see any that match.
Home Owner Washington NC 27889
Mar 6, 2014
Home Owner from Washington NC 27889
Mar 6, 2014
broken/bent pin
This is half of the broken part. Pin slips in slider on left side of window. Windows installed about 9 years ago. ( Why it bent/broke is a question)
Handy Person virginia / florida
Mar 6, 2014
Handy Person from virginia / florida
Mar 6, 2014
what glazing do i have?
trying to match this glazing in my moms tampa florida home built in 1994.
Home Owner
Mar 6, 2014
Home Owner
Mar 6, 2014
Do You Have This Window lock
I would like to replace this part. I've included: 15L Patton: 5139291 that is inscribed on the part. The visible glass, 16x24, of the bottom section is broken, and needs to be replaced. Do you sell the entire window or the bottom half? Thank you for your assistance. Best, Hannah
Handy Person USA
Mar 6, 2014
Handy Person from USA
Mar 6, 2014
Casement lock
I have tried your 38001 and 38005, neither of which fit the keepers. I need several of these items, with left- and right-curved handles, so non-curved handles would be better. Thanks for your help and guidance, Brian
Home Owner Jacksonville, FL
Mar 6, 2014
Home Owner from Jacksonville, FL
Mar 6, 2014
29-5/8" long S380
Using the videos, pictures & posts on your site, I am pretty sure I have identified the S380 as the balance I need for my Kinco windows. The measurements for the top & shoe are pretty much exactly what I have. My concern is the the length of the metal is closer to 29 5/8", not 29" or 30". Your ad ... (cont.)
Quick Learner Oceanside, California
Mar 6, 2014
Quick Learner from Oceanside, California
Mar 6, 2014
trying to find suitable replacement shoes
The channel is 28 inches; the measurements of the shoe in image 1 are 1 5/8 length by depth of 11/16th counting the tabs and without the tabs depth measures 5/8". The masurements of the shoe in image 2 (which is the other end of the channel) are: 1 1/8 length by depth of 1 1/8. The outside dimensio ... (cont.)
Home Owner Florida
Mar 6, 2014
Home Owner from Florida
Mar 6, 2014
Window Latch
I have a couple that broke. Thanks
Home Owner California
Mar 6, 2014
Home Owner from California
Mar 6, 2014
Polybau window panel or parts
The lower sash of our single-hung window was fallen forward, and the glass was broken. The side stopper? parts are seemed to lost the edges. I can see 'Pat. #5.139.291' ('1' may be 'l' or 'I') and 'L'/'E' on the back of the parts. I'm not sure other parts are ok. The sash size is 33 1/2 by 26. (The ... (cont.)
Handy Person Florida
Mar 6, 2014
Handy Person from Florida
Mar 6, 2014
broken vinyl window lift
I have several vinyl windows with broken handles. What would be the best fix? Thanks, Bill
Professional Morrisville, NC
Mar 5, 2014
Professional from Morrisville, NC
Mar 5, 2014
I need a couple of balance shoes.
Hi, I need help identifying the part that attaches to the bottom of the sash spiral. The part that the sash pivots go into. The first picture shows one that is not broken.. the one on the other side of the window is broken. Thanks, Buzz
Quick Learner St Augustine, Fla
Mar 5, 2014
Quick Learner from St Augustine, Fla
Mar 5, 2014
pan Am Jalousie window operator
Is it right or left handed?? I am perplexed -on your site the there is one that looks just like it-r handed- but the part that is broken on mine is on the other side. Can you help?
Contractor Cocoa Beach, Fl
Mar 5, 2014
Contractor from Cocoa Beach, Fl
Mar 5, 2014
help finding this balance
Balance rod is 1/2" and is labeled 16B. The top appears to be a 19-002 but is slightly different as you can hopefully see in the photos. I cannot match up the shoe as it seems somewhat similar to the 15-050 but the 1 1/4" measurement is 1 1/8" on mine and the 13/16" measurement on the 15-050 is ar ... (cont.)
Quick Learner st james city fl
Mar 5, 2014
Quick Learner from st james city fl
Mar 5, 2014
anderson awning window part
hello. i need the black part in this picture. not sure what else it may be attached to. it seems to be the weak point in the windows. will take a half dozen if you have them. thanks. jimbo