Viewing all customer Discussions for:
Door & Window

Home Owner USA
Oct 6, 2017
Home Owner from USA
Oct 6, 2017
Please help with balance part number
The numbers on the balance is 17 2 Tk. The length of the balance is 18" long.
Home Owner Norristown
Oct 6, 2017
Home Owner from Norristown
Oct 6, 2017
Window hardware
My name is Ronald I am looking for replacement parts for my windows . They are about 20years old . I was given your company by Greyboys windows and doors. I have attached pictures for you to look at. I am looking for 18 spiral balances. I am also looking for the piece that
Quick Learner Phoenix
Oct 6, 2017
Quick Learner from Phoenix
Oct 6, 2017
Corner key for Window screen
The measurements I was able to take from the frame itsel was 5/8" X 7/16". The name on the plastic part is Heritage.
Quick Learner Kelowna, BC, Canada
Oct 6, 2017
Quick Learner from Kelowna, BC, Canada
Oct 6, 2017
can't get unit to stay locked
Hi, I have installed this unit. However, the key can only be removed in one orientation (straight up). To lock the door, you have to rotate the key clockwise to move the mechanism. The latch will then connect and the door is locked but I can't remove the key. So then I have to rotate the key counter ... (cont.)
Quick Learner Cary, NC
Oct 6, 2017
Quick Learner from Cary, NC
Oct 6, 2017
older wooden casement window operator
I have older wooden casement windows (1972) which some need replacing. I cannot find anything that looks like them so I am hoping that you can recommend a suitable replacement. I have attached photos. Thank you for your help with this. Tim A
Home Owner Blaine
Oct 6, 2017
Home Owner from Blaine
Oct 6, 2017
Replacement part for cabinet hinge
This is a part that needs replacing. It is a part that was disconnected from the overall hinge mechanism.
Handy Person Springfield, mo
Oct 6, 2017
Handy Person from Springfield, mo
Oct 6, 2017
Door roller
Looking for a new roller. The door is from the late 60s aluminum sliding door
Quick Learner
Oct 6, 2017
Quick Learner
Oct 6, 2017
Help finding replacement screen clips
Hi -- do you carry a replacement for these screen clips -- I just bought a house full of them . thanks
Quick Learner USA
Oct 6, 2017
Quick Learner from USA
Oct 6, 2017
MI Window 865 balance
Thank you for the great website and videos! I bought a house and almost every channel balance is broken. I looked at the common channel balances on your website, but mine appears to be a little different. The windows are from MI Windows and Doors series 865, but MIWD says they do not have the part a ... (cont.)
Handy Person Miami
Oct 6, 2017
Handy Person from Miami
Oct 6, 2017
Plastic that is screwed at the top of the moving pane that holds the spring down
Need to order the 2 white plastic that is attached with a screw at the top corner of the moving glass pane that maintains the spring in position.
Home Owner Arizona
Oct 6, 2017
Home Owner from Arizona
Oct 6, 2017
Parts Questions - Atrium Windows
Am am ordering 4 28" Series 395 channel balances for two Atrium windows. I am wondering what other parts I might need such as take out clips. All of the prats seem to be missing so I have no idea what they might look like. I have enclosed a few pictures. Thank you for your help, Shane ... (cont.)
Quick Learner Maple Park, IL
Oct 6, 2017
Quick Learner from Maple Park, IL
Oct 6, 2017
semco double hung tilt window
after tilting the window it locks into a blue plastic clip that then alows the window to slid up and down and holds the window in place not allowing it to fall. These are breaking off so window must be supported with a block, etc to stay open. Can supply any identification that you need. Thank You ... (cont.)
Professional Dallastown, Pa
Oct 6, 2017
Professional from Dallastown, Pa
Oct 6, 2017
product code 95-265
I am looking for a fin screen frame corner almost identical to this one. However the square section of this corner measures 1 1/8" is there another corner that matches the dimensions product code 95-265 with a 1 1/8" fin? Can I see a diagram of this corner?
Quick Learner Pittsburgh
Oct 6, 2017
Quick Learner from Pittsburgh
Oct 6, 2017
I am in need of two pivot bars
My lower sash pivot bars are both broken, i am attaching the pic of one. How do i identify the replacement?
Quick Learner Ocala Florida
Oct 5, 2017
Quick Learner from Ocala Florida
Oct 5, 2017
broken window guides
Broken window guides, I need replacements Number on broken guide is q 34S42. Guide dimensions: 35.125 x 0.500 inches. Photos of guide top and bottom are attached
Home Owner Upper Saddle River, NJ
Oct 5, 2017
Home Owner from Upper Saddle River, NJ
Oct 5, 2017
Balancer L9/1327 and R13/927
Hi I need these 2 balancer the L9 and R13 used in the same window. I have 2 more exact same windows that need replacement but haven't taken them apart. Is it reasonable to assume that the balancers are the same ? I would need a total of three sets. Thanks Ed
Quick Learner Virginia
Oct 5, 2017
Quick Learner from Virginia
Oct 5, 2017
Inside door handle
Storm door #10139594744 0186
Quick Learner palm desert, ca
Oct 5, 2017
Quick Learner from palm desert, ca
Oct 5, 2017
Sunair lock for vertical window
I need a replacement lock for the image shown above. Can someone help me find a compatible replacement part?
Home Owner Manchester Md
Oct 5, 2017
Home Owner from Manchester Md
Oct 5, 2017
Help finding replacement pivot pin
Couldn't find an exact match to this part when looking, any help? Also need the screws to hook to window
Contractor Durango, CO
Oct 5, 2017
Contractor from Durango, CO
Oct 5, 2017
Top sash channel guide
Can't find an exact match...can maybe use one with screw hole in lower body?...or sand to fit? I need 10 of these. Spoke to Ben on the phone. Help! Thanks, Scott.