Viewing all customer Discussions for:

Door & Window

We recently ordered some sash guides from you using the examples on you web site. They are not exactly like the ones we need. I have sent you pictures of what we have and what we got from you. Hopefully you can see the deference between them. The one thing that definitely is different is that ours h ... (cont.)

I'm going to return the 38-090 Silverline casemement locking handle as it does not fit my jeld wen window. What was sent to me was plastic the part that inserts into the window section is 3 1/2 inches long and the holes 2 1/2 inches apart; What I need is 4 inches long and the holes 3 1/2 inches a ... (cont.)

Do I need the adapter plate ( 39-264)?

Dear Sir/Madam: I need a replacement screen door lock/latch in the color brown. It seems to be the size and style of the 90-009 and 90-109 (window lock and window lock keeper) that I saw in an old post but was shown in the color white. Do you have these items in brown? If so, I'd like to order a a s ... (cont.)

Can you help me identify which part to order. Thank you

My balance has bsi 3000, looks like jk stamped on it. bsi 3000 jk. It's 30 inches. I wanted to order 2 but in checkout it says I need to select on option. I don't know what that is. BSI 3000 jk is all I could find stamped on it. I do not know what kind of windows they are and I could not find any m ... (cont.)

I need to find the roller that will replace one worn and one broken roller on my sliding glass door. It is probably 30 years old. I couldn't find any markings. I will also need a small track cover. 80-102 I think.

Please refer to the photos attached and please offer the best advisement on what you believe I should do in regards to these balances Any help is always appreciated and look forward to hearing from you soon.

Hi - I'm looking to see if I can buy new Truth rollers and a new weather strip for my vintage 1982 Sliding Glass Door. The rollers are Truth 30410, and I'm not sure what p/n the strip is.

Hi I am replacing the top guides and spring/block and tackle hardware for (2) windows the actual window frame aluminum is 5/8 in cross-section, and the spring-channel part is 3/8"...I have included pictures but let me know if you need more... Thanks Rob

My shoe measures 2 1/32 x 1 3/16 x 17/32 (HxWxD). 15-129 looks like a match but has slightly different dimensions. 15-015 and 15-152 also look like good candidates. My spiral balance measures 28" long x 15/32 diameter. The nylon tip is white. The sash weighs 40 lbs. The only balances I see ... (cont.)

The information I have is the following. These are Jordan windows, series 25 thermal barrier aluminum single hung. The building is about 24 or 25 years old. The balances are printed as follows : 28 3 Caldwell JM.

I am looking for four 30TG balance's, they have a blue knife point locking cam. They are out of a Weather Shield Vision 2000DH window. They are held in with a screw through the top of the balance, no S clip. Thank You And Have A Great Day! Gary

We have a Simonton window, double hung vinyl window and need this part. I am unable to locate in your catalog

Hi I would like to know which channel I be looking at for this series window on the channel it has a 28C stamped on it. The metal part of the channel is 29 1/8 inches long.

what size hole do i need to install this inswing door handle on my storm door?

Just started replacing balance rods from Swisco with help of your video. My top tilt latches are also failing and need replacing. As well my weather strips at the bottom of the Windows needs replacing. Can you assist me with proper replacement part numbers. The pics below I hope are helpful. Tha ... (cont.)

Hoping you can help ~ my Gorrell windows are 17 years old, still in good shape, but some of the handles need to be replaced. Can you please help with the correct size? I tried the universal cranks, but they are too big. Also, can you please tell me if there is another piece that needs to be repla ... (cont.)

We had Graef windows installed in our public housing apartments back in 1998. We are running low on the pivot part. I have tried to contact Graef Window Corp. & they are no longer in business. Not sure what the part is called, but I have attached a picture of the part needed & a few pictures of ... (cont.)

I used 11 inch Series 900, WHITE tip replacement parts on a small but heavy window in 2009, it's still fine. This size is no longer on your website. Another identical window now won't stay up. The bottom half of the window tilts inward, top half does not tilt. Please advise. Thank you ... (cont.)