Viewing all customer Discussions for:
Door & Window

Quick Learner New Jersey
Oct 3, 2016
Quick Learner from New Jersey
Oct 3, 2016
Broken Pivot Bar
The pivot bar on my replacement window broke off. I have no idea of the window brand since I just bought the home.
Quick Learner SC usa
Oct 3, 2016
Quick Learner from SC usa
Oct 3, 2016
What size are these snap caps? Handle size 6-8? Size 10?
What size are these snap caps? Handle size 6-8? Size 10? No mention in the description. Thanks
Home Owner Lafayette Hill, PA
Oct 3, 2016
Home Owner from Lafayette Hill, PA
Oct 3, 2016
Need window hardware
The "tabs" that are on the side of my tilt out windows broke off. I'm referring to the tabs that fit in the groove of the window frame that help keep the window in place. The first image shows the side of the window with the missing tab and the 2nd and third photos show the tab of a good window. I d ... (cont.)
Handy Person Layton, UT
Oct 3, 2016
Handy Person from Layton, UT
Oct 3, 2016
Need help identifying a channel balance
I ordered a S350-33 : 33" Series 350 Channel Balance. The balance top was fine, but I had to trim the balance shoe to fit because it was too deep I cant seem to find a good match to replace one of the same type. Can I special order or do we need to buy individual parts and assemble it myself? I ... (cont.)
Quick Learner Petaluma, CA
Oct 3, 2016
Quick Learner from Petaluma, CA
Oct 3, 2016
how to access window handles.
I'm looking for the easiest way to access the handles to our office casement windows. We recently installed new office furniture that has a partition along the wall about 48 inches high. This leaves the window handles about 12 inches below the level of the partition. Considering that you have to ... (cont.)
Home Owner Northbrook, IL
Oct 3, 2016
Home Owner from Northbrook, IL
Oct 3, 2016
Awning type windows
I have two windows that need the crank and arm hardware replaced. I have uploaded pictures. There are no numbers or manufacturer's markings . I will also need the appropriate crank handles.
Home Owner Minnesota
Sep 30, 2016
Home Owner from Minnesota
Sep 30, 2016
Lock for Gienow Window
Do you carry the Lock in the photo for Gienow, now Plygem casement windows? If so, how much are they?
Handy Person West Palm Beach, FL
Sep 30, 2016
Handy Person from West Palm Beach, FL
Sep 30, 2016
Balance identification
Fixed window. 1/2 inch by 30 inch. Printed number reads 2920. Is this S377?
Handy Person Panama City FL
Sep 30, 2016
Handy Person from Panama City FL
Sep 30, 2016
Citation Patio Door Rollers
Please help me determine which replacement rollers I need to purchase. Also let me know if there are other parts besides the two bottom rollers you would recommend replacing at the same time. I also noticed on your installation video that the sliding door was on the inside of the house and the sta ... (cont.)
Handy Person Medfield MA
Sep 30, 2016
Handy Person from Medfield MA
Sep 30, 2016
Ceertainteed vynal casement window - 8 years old
The plastic piece that holds the sliding bar that locks the with window broke. We need a replacement white plastic piece with 2 screws as seen in the picture Thanks Scott
Contractor North Carolina
Sep 30, 2016
Contractor from North Carolina
Sep 30, 2016
Window guide
Please take a look at the attached photo of this window guide, and may you please offer some guidance in regards to this Thank you in advance for your help and advice Rich
Home Owner Maryland
Sep 30, 2016
Home Owner from Maryland
Sep 30, 2016
Vinyl Window ID
The Bar Code on the label had the following numbers printed above it: 076452175100 The other sticker info Included: CLR: White CL Grid: 1HC x 2v WID: 29 5/16 35 1/4 x 61 5/8 HGT 27 7/16 BOT 052 DTE: 01/13/2003 100 SO. 01572877 MOD: 410 SH:01 SEQ: 00373
Home Owner Canada
Sep 30, 2016
Home Owner from Canada
Sep 30, 2016
S165-4 Question
I am looking for a Series 165 Coil Balance It is a 4 lb 3/8 but need the With to be 15/16 -1 Can you please advise if these are avaiable
Contractor RADCLIFF KY
Sep 30, 2016
Contractor from RADCLIFF KY
Sep 30, 2016
PART REQUEST
NEED THE SPRING COIL AND HOUSING FOR PATTON PART#5353548 HAS A .5R ON IT AS WELL ONE FOR EACH SIDE OF THE WINDOW. SO A SET OF TWO. CAN YOU HELP?
Quick Learner ny
Sep 30, 2016
Quick Learner from ny
Sep 30, 2016
sash balances
I have an anderson double hung window. 31 1/2 wide by 17/1/2 tall which replacement balance do i need to buy
Home Owner Altadena Ca
Sep 30, 2016
Home Owner from Altadena Ca
Sep 30, 2016
Verification of ordering correct window channel balance
I am replaceing a pair of window channel balances with part number 15 2 HN Caldwell on the back. I think the replacement is 16"395 channel balance 1520. would verify. Thank you
Quick Learner Crawfordsville
Sep 30, 2016
Quick Learner from Crawfordsville
Sep 30, 2016
replacement operator cover
I need a replacement operator cover for an Andersen window Stamped inside is 7191 -33 to the far left is the number 8 4 1/2 inches long with 2 holes each close to the edge Can you tell me what I need and the cost? Thanks 1 1/2 inches wide The holes are on each side
Quick Learner Downingtown Pa
Sep 30, 2016
Quick Learner from Downingtown Pa
Sep 30, 2016
Certain teed Coil Spring
I have certain teed single hung Windows. Each side take two coil springs 405J. What is the difference between the 171-405 and 170-405?
Quick Learner Franklin, Indiana
Sep 30, 2016
Quick Learner from Franklin, Indiana
Sep 30, 2016
Replacement Balances
Hello, I have a broken spring balancer. The stamp reads 26 4 IR Caldwell. I believe that it's an Alpine window. When I look on alpinewindowsystems.net the code correlates to a sash weighing 19-25 pounds. I ordered 2ea 27" series S385-27 (2640) from you and they arrived. I tried to install them, b ... (cont.)
Home Owner Virginia
Sep 30, 2016
Home Owner from Virginia
Sep 30, 2016
New Mortise Lock Needed
The mortise lock on my patio door fell into the patio door and I am unable to retrieve the lock. I now need a replacement mortise lock but I am unsure of which lock will be compatible with my patio door. The model number on the sticker on the door is Series 910, SGD-R30-145x82. Please help me f ... (cont.)