Viewing all customer Discussions for:
Door & Window

Quick Learner USA
May 18, 2016
Quick Learner from USA
May 18, 2016
Forever View s/n: a 03494
Need replacement. Any recommendations?
Quick Learner USA
May 18, 2016
Quick Learner from USA
May 18, 2016
Broken lock switch on 1970's sliding glass door
Hello. Please see attached photos I took of my grandparent's sliding glass door. The house was built in the early 1970's. As you will see, the plastic lock broke off on the door handle. I need to find the manufacturer so that I can figure out how to fix the lock. Can you tell from the photos ... (cont.)
Handy Person Villa Rica, GA.
May 17, 2016
Handy Person from Villa Rica, GA.
May 17, 2016
Pennco replacement guide
Our home was built in 2000 with Pennco windows attached is a picture of the guide.These windows are single hung and take the same sash lock as your 90-005 imwould like to purchase about 4 of these ThanksGarry
Quick Learner St Paul TX
May 17, 2016
Quick Learner from St Paul TX
May 17, 2016
Vinyl bead
Thank you for my order of 55-029 vinyl bead. It seems like the original installer used some kind of putty or glue in spots to hold the vinyl. Is this common? It makes it very difficult to remove the entire strip of old bead since the bead is brittle and tatters easily. I have a bit of old bead th ... (cont.)
Home Owner Houston
May 17, 2016
Home Owner from Houston
May 17, 2016
plastic screen elbow connector
I'm looking for a 1/4" (thick) X 5/8" (wide) X 2" (long) screen corner connector for an aluminum screen. It looks like the closest match is your 95-011 (1/4" X 1/2"). Do you have one closer to the dimensions I need? Thanks.
Quick Learner Massachusetts
May 17, 2016
Quick Learner from Massachusetts
May 17, 2016
11600-17 Andersen Sash Balance
I have Anderson Windows that are about 25 years old also and need to replace the sash balancers. The only part number that I see stamped on the originals is 11600-17. There is also a number on the staple flange, 623 and BH36 4 91, Should I be replacing with 24-637 or another? Thanks for your help ... (cont.)
Home Owner Naperville, IL
May 17, 2016
Home Owner from Naperville, IL
May 17, 2016
Nylon window screen pin
I have 15 double hung windows with screens. The screens are held in place by 2 nylon pins at the top (5/32" x 7/8") with a collar of 1/4" in diameter about 1/4" from one of the ends. In addition, each screen has two spring loaded plunger latches, one on each side (part number 70-009 on your websit ... (cont.)
Home Owner Ballwin
May 17, 2016
Home Owner from Ballwin
May 17, 2016
Balance part #
My Balance has a stamp of 28 3 AN Caldwell I am assuming this is a 2830 balance,
Handy Person Haddon Hts NJ
May 17, 2016
Handy Person from Haddon Hts NJ
May 17, 2016
Manual skylight operator.
Attached photos from a manual skylight operator: Chain Drive gear with integral sprocket. Across stars measures approx. 1 inch. Height top to bottom measures approx. 1 inch.
Quick Learner Austin, TX
May 17, 2016
Quick Learner from Austin, TX
May 17, 2016
Channel Balance
Can you please help identify the replacement channel balance? The Metal part is 28" long Width = almost 1/2" Stamp says: 27 6 Also can you please suggest the appropriate Top Sash Guide with correct screw?(screw is missing) Thanks, Sam
Quick Learner Chicago
May 17, 2016
Quick Learner from Chicago
May 17, 2016
Channel Balance
I have a channel balance that is beige, not ribbed, 7/32" deep, 9/16" wide and is stamped 30TG. The end is partially broken off so I can't tell exactly what it should look like. The other end has no fitting, just a hole in the face about 1/4" from end. Can you identify the balance with just this in ... (cont.)
Handy Person Wisconsin
May 17, 2016
Handy Person from Wisconsin
May 17, 2016
folding window handles
WE have windows with truth operators #30145 and would like to put fold down handles on them to make more room for cellular shades. what handles do I need to order?
Quick Learner US
May 17, 2016
Quick Learner from US
May 17, 2016
Window balance ID
The black guide are the top The white guide are the bottom The marking is 2320
Quick Learner USA
May 17, 2016
Quick Learner from USA
May 17, 2016
Patio door roller ID
I am sending this email for my brother, Emmett Jarvis, in Mount Pleasant, SC. He has been talking to someone in customer service about his doors and possible needing bearings for them.
Quick Learner Anderson SC
May 17, 2016
Quick Learner from Anderson SC
May 17, 2016
window crank replacement
trying to find window crank replacement as the ones on windows no longer work. there is no name or numbers on this part. 5 and 3/4inches from top to botton. 7/8 inch wide at top with 2 screw opening. 1 5/8 bottom with 2 screws Thank you Linwood
Professional USA
May 17, 2016
Professional from USA
May 17, 2016
2040 balance replacement
2040 is stamped on the side. The metal u channel is 22 in long. Please help thanks
Quick Learner Altus, OK
May 17, 2016
Quick Learner from Altus, OK
May 17, 2016
Jordan 21" channel balance
I am needing to replace 2 channel balances for my Jordan double pane non-tilt window. The balance is 21" and I believe the product code is S390-21. There is t a stamp option on the balance, so I am needing help to get the right weight option. The window is double panes glass and measures 43" wide ... (cont.)
Quick Learner New Hampshire
May 17, 2016
Quick Learner from New Hampshire
May 17, 2016
Window Tilt Latch
I am having a hard time finding the replacement for these. I have ordered (from somewhere else) and they were too big.
Quick Learner USA
May 17, 2016
Quick Learner from USA
May 17, 2016
Weathervane Awning operator
I checked in a few days ago. Which operator do you recommend?
Quick Learner Painesville, OH
May 17, 2016
Quick Learner from Painesville, OH
May 17, 2016
Need a top track ofr 2 sliding screens
I need a top track for 2 by-pass sliding screen doors for my french patio doors. House is 9 yrs old and I just bought it. There where no screens on the patio doors, normal 80 sliding screen doors will work if I have a top track to accommodate them. The bottom track is already part of the sill. I see ... (cont.)