Viewing all customer Discussions for:
Door & Window

Home Owner West Hartford, CT
Jul 30, 2015
Home Owner from West Hartford, CT
Jul 30, 2015
American Craftsman Double Hung
Hi there, I'm not sure on the name of the part but I'm looking for 6 of the white piece in the picture I attached. This is the part that I think holds the upper part of the window up when I unlock. As of now, when I unlock the window, the top part quickly falls. Home Depot directed me to you guys. ... (cont.)
Quick Learner
Jul 30, 2015
Quick Learner
Jul 30, 2015
28 4 FK Caldwell parts help
Attached are photos of my spring balance. Wanted to make sure that I am ordering the correct parts for my windows.
Quick Learner Florida
Jul 30, 2015
Quick Learner from Florida
Jul 30, 2015
Commercial glass door pivot
Please help me identify which commercial glass door pivot (top and bottom) I need. I am including 4 pics with the measurements of the pivots that are currently installed. Thanks!
Contractor Hamilton,New Jersey
Jul 30, 2015
Contractor from Hamilton,New Jersey
Jul 30, 2015
Handy Person Bodega Bay California
Jul 30, 2015
Handy Person from Bodega Bay California
Jul 30, 2015
Need New Channel Balance
I must replace 6 channel balances (3 windows). The stamping on the channel reads: 22 4 PL CALDWELL the length of the channel is 23" (not including the guides) Thank you
Landlord Mercer Island, WA
Jul 30, 2015
Landlord from Mercer Island, WA
Jul 30, 2015
bathroom window channel balance
I need two channel balances for small bathroom window. The balance is 17" long, not counting the plastic end fittings. The stamp on the back reads "16 3 EN CALDWELL". The width is 5/8". Pictures of the plastic end fittings are attached.
Handy Person Canastota, NY
Jul 30, 2015
Handy Person from Canastota, NY
Jul 30, 2015
Peachtree Double Hung non tilt
I have peachtree windows installed in 1992. They are aluminum exterior and wood interior. I need to replace the balances. Measurements 4 windows (36x66)Cottage window 6 windows (36x48) 1 window (30x40)
Handy Person Havertown, PA
Jul 30, 2015
Handy Person from Havertown, PA
Jul 30, 2015
Replacement for Pivot Piece
What I assume is called the pivot shoe broke in my window. I have temporarily glued it back together for the attached photos but am sure it is weak and will break again. All info is included in pdf document. Let me know if more info is required to identify part. Thanks. Dave G
Home Owner USA
Jul 30, 2015
Home Owner from USA
Jul 30, 2015
Guardian Screen Door Latch
I have a sliding screen door with the latches missing. I believe it is a Guardian door because the glass door has Guardian glass. I have attached a picture of the door and would appreciate your suggestions on the replacement latch.
Quick Learner USA
Jul 30, 2015
Quick Learner from USA
Jul 30, 2015
1/4'' corner replacement
this is the corner tab i can't find. the part is 1 1/4'' long 1/4'' thick 3/8'' wide.
Home Owner Los Altos, CA
Jul 30, 2015
Home Owner from Los Altos, CA
Jul 30, 2015
Replacement Screen Door Roller
From 40 year old Marvin sliding screen door marked 70-1 Pat Pending
Handy Person FortMyers FL
Jul 30, 2015
Handy Person from FortMyers FL
Jul 30, 2015
Spiral window shoe.
For PGT window. As you can see it's broken. When I removed window it snapped and shot up. The size is 1 9/16" x 1/2" from the best I can tell. I cannot find this part in your catalog. Also, How do I remove the shoe? I am also ordering 4spiral balances and one fighting tool. Thank ... (cont.)
Home Owner San Diego, CA
Jul 29, 2015
Home Owner from San Diego, CA
Jul 29, 2015
Channel Balance 32 5 CW CMC 10
Appreciate assistance in locating the correct balance. I have a 1/2" x 33* channel balance for milgaard window. The code on the body of the balance states "32 5 CW CMC 10". I attached photos of the balance. I also attached photos of the shoe and the top. The shoe images are images #2309 and ... (cont.)
Quick Learner Campbell, CA
Jul 29, 2015
Quick Learner from Campbell, CA
Jul 29, 2015
Help me identify my channel balance
Can you identify my channel balance from the attached images? I do not see any stamp on it aside from the printed "32 4 HP CALDWELL" on it. Thank you
Home Owner San Francisco, CA
Jul 29, 2015
Home Owner from San Francisco, CA
Jul 29, 2015
What screws do I use for 26-317?
It looks like in the second photo these have a hole made for an installation screw. Is that correct? If so what screw should I use and is it self tapping or do I need to pre-drill? I ask because two of these latches had the tab inserts break. I don't think they are a long term solution for attac ... (cont.)
Quick Learner USA
Jul 29, 2015
Quick Learner from USA
Jul 29, 2015
My spiral balance is in 1/2" increments
I have a s900 spiral balance but my length is 28 1/2", measuring only the metal tube itself. Can I go with a 28" or 29" balance?
Quick Learner USA
Jul 29, 2015
Quick Learner from USA
Jul 29, 2015
Vent stop too big for opening
I purchased 26-122 : Vent Latch - they don't fit. I am emailing pictures of the existing vent lock. The ones I ordered are not the right size
Quick Learner Wilmington
Jul 29, 2015
Quick Learner from Wilmington
Jul 29, 2015
S160-P?
You don't list a S160p but you sent one when i ordered 4 s160, 2 for each side. If you need the P to attach more than one why did you send just 1 s160-p? Can I attach the two s160's on one side?
Quick Learner Stuart, FL
Jul 29, 2015
Quick Learner from Stuart, FL
Jul 29, 2015
S380-29 with smaller shoe
Do you have an S380-29 with a balance shoe that is 7/8" deep instead of 1".
Quick Learner
Jul 29, 2015
Quick Learner
Jul 29, 2015
Window locks
I am trying to find these locks and need 10 pieces. I was told I could locate these at your company