Viewing all customer Discussions for:
Door & Window

Home Owner Merrionette park, IL
Mar 3, 2015
Home Owner from Merrionette park, IL
Mar 3, 2015
Replace window parts
I accidentally broke the vent latch on my window. It broke rather easily without much force. I need to replace the latch itself and the surroundings of it.
Home Owner San Diego, CA
Mar 3, 2015
Home Owner from San Diego, CA
Mar 3, 2015
Window keeper
This is a plastic window keeper which has been broken. Please let me know if a replacement part is available. I included a picture of the keeper in the window as well as a close up of the broken one. I have no information about the window manufacturer. Please, help.
Home Owner San Antonio, TX
Mar 3, 2015
Home Owner from San Antonio, TX
Mar 3, 2015
Need assistance in making sure that I get the correct parts
I need to replace 6 window balances and 6 Sash Guides. The window balance rail is 28" and stamped 27C. I believe the Sash Guide is part # Alenco 18-174. I believe that the top of the balance is part number 19-002 and the shoe is 15-001. Please look at my pics to make sure that i am correct. ... (cont.)
Quick Learner
Mar 3, 2015
Quick Learner
Mar 3, 2015
Weight identification
I have identified my balance as a 34" Series 350 Channel Balance Product Code: S350-34. I need to identify the weight for the window? On the balance it is stamped with 33-9 KX CMC 11. According to the web site chart these dimensions do not correspond to any of the weight scales. Can you identify ... (cont.)
Quick Learner Brick, NJ
Mar 3, 2015
Quick Learner from Brick, NJ
Mar 3, 2015
Pivot bar for double-hung window?
I believe this is a PivotTrue Pivot Bar Product Code: 26-030, but I just want to confirm before ordering.
Handy Person Sterling, VA
Mar 3, 2015
Handy Person from Sterling, VA
Mar 3, 2015
Help with pivot shoe
I have 4 (72) double hung tilt windows that need the pivot shoes replaced. I cannot remove them without the spreader tool and here are the best dimensions. Depth 9/16 Width 1-3/8 and the length is 2-1/4. These are heavy builders grade windows with 37" Series 600 Spiral balances with red tips. ... (cont.)
Professional USA
Mar 3, 2015
Professional from USA
Mar 3, 2015
Window Parts Needed
Hi, Let me know if you can get these parts and also if you need more info. Ray
Home Owner Lafayette, CA
Mar 2, 2015
Home Owner from Lafayette, CA
Mar 2, 2015
Andersen casement window bezel?
I thought I had found the correct replacement bezel in the 39-290. But I measured the one I have, and it is 5 7/8 inches, not the 6 3/16 you show on the part page. The Andersen casement windows were installed new in 2003. As you can see in the attached pic, the locking tab broke off. Can you prov ... (cont.)
Home Owner USA
Mar 2, 2015
Home Owner from USA
Mar 2, 2015
Storm door handle
I was searching on your website for a handle that matches and I think I found one. The model is 40-150. I will be sending a photo. If you can be of help I would appreciate it.
Contractor texas
Mar 2, 2015
Contractor from texas
Mar 2, 2015
identified channel bal. question
I have indentified channel bal 351 series It is stamp as 2630 on it and my metal part lenth is 26 1/2" please advise me immediatly i shoud go with 27 inch or 26 inch
Home Owner Johnstown Pa
Mar 2, 2015
Home Owner from Johnstown Pa
Mar 2, 2015
I need a replacement latch and receiver for my A/W slider
i need a replacement latch for my sliding glass door . I sent a pic of the glass incase it helps identify with latch I need.
Home Owner CA
Mar 2, 2015
Home Owner from CA
Mar 2, 2015
Need replacement part for Milgard window balance.
Hi, I am looking for window balances replacenent part for Milgard window Balance with following marking. There are two balances on each side of railing for the windows. 29 6 GV CMC 2 The metal part of the length 30 inches width is 1/2 inch. Thanks, Chal
Home Owner scarsdale ny
Mar 2, 2015
Home Owner from scarsdale ny
Mar 2, 2015
andersen double hung window
im in search of a white sash lift for an andersen double hung installed in 2001 not a tilt in unit
Home Owner USA
Mar 2, 2015
Home Owner from USA
Mar 2, 2015
Silverline replacement handle and lock
Hello, I am hoping you can help. I have a Silverline patio door that was installed in 1994-5. The handle and locking mechanism were removed and are now missing. I need replacements. I have attached some pictures of inside and outside to help you understand my situation. Would you be able to tell me ... (cont.)
Professional USA
Mar 2, 2015
Professional from USA
Mar 2, 2015
Barnwell commercial grade window parts
I am working on a group of commercial grade windows, aluminum frame, 38 1/4" wide x 51" high sash, double hung, tilt out. Balances are 9/16" dia. coil springs and 51" long. Top is loop with screw through it, bottom is set for shoe connection. The shoe shown is 1" wide by 2" long. Some pics are ... (cont.)
Home Owner Hudson, FL
Feb 27, 2015
Home Owner from Hudson, FL
Feb 27, 2015
Need to identify what series balances I have
Hello, I have several defective window balances, of various sizes. They all single hung, non-tilt, sideloading block & tackle style. The particular one in the photos has a stamp reading U B 28B Thank you
Home Owner Wellington,Florida
Feb 27, 2015
Home Owner from Wellington,Florida
Feb 27, 2015
Wheel assembly for Kinco slider
I have a door I think is a Kinco. The only information I can read reliably from the door is Mark 2 and SGD C30/SGD C45. Can you tell me from this information if you have wheel assembly replacements? I can remove the panel and the old one before ordering, I was just trying to avoid doing it twice. ... (cont.)
Home Owner
Feb 27, 2015
Home Owner
Feb 27, 2015
Home Owner USA
Feb 27, 2015
Home Owner from USA
Feb 27, 2015
Vinyl snap bead
The following is s photo of the vinyl snap bead that I hope you have. The measurements are 5/8" high and 3/8" width (from the edge of the bead to the window). The house was built 30 years ago and a lot of the snap beads need to be replaced. If you need any more information please let me know. ... (cont.)
Quick Learner Florida
Feb 27, 2015
Quick Learner from Florida
Feb 27, 2015
Third spiral balance broken!
This in the third window that has broken the spiral spring. I am wondering if the sping is too weak? Its a 3'X5' single hung tilt window and its dual panes. Also the actual spring (wrapped in a plastic tube which is shattered whe the spring failed 3/8" tube) measures 33.5" (top of the balance to ... (cont.)