Viewing all customer Discussions for:
Door & Window

Home Owner
Apr 6, 2011
Home Owner
Apr 6, 2011
Used for both metal and fiberglass screens?
Is this tool used for both metal and fiberglass screens? Thanks
Contractor New York
Apr 6, 2011
Contractor from New York
Apr 6, 2011
Window crank operator replacement
Hello, Please see attached pictures and let me know if I can get the parts form you. Thank you Nina
Home Owner Tampa
Apr 5, 2011
Home Owner from Tampa
Apr 5, 2011
Kinco Window balance replacement
Hi, I believe I have Kinco windows and am trying to find replacement channel balances. I have a series of windows throughout the house all of which are starting to have problems with the channel balance. The house is only 7 years old. I am beginning to understand why Kinco may have gone out of ... (cont.)
Home Owner NewJersey
Apr 5, 2011
Home Owner from NewJersey
Apr 5, 2011
new sliding glass door rollers
I am attaching 2 photos of the roller I took out of the patio door please match me one that would fit thankyou
Handy Person Vandalia,MO
Apr 5, 2011
Handy Person from Vandalia,MO
Apr 5, 2011
H17 623 6-8 Andersen sash balance
Hi, I hope you can help me without having to go back to the jobsite. I'm working on a double hung Andersen built "about" 1987. The balance has several numbers on it: H17 623 6-8, 11600A-3. Without a magnifying glass the ID on the pane had C1G-2 4-00. However the last two digits may have been "88" ... (cont.)
Home Owner HUDSON FALLS, NY
Apr 5, 2011
Home Owner from HUDSON FALLS, NY
Apr 5, 2011
What comes with the 82-043 thumb latch?
Does just the thumb latch come w/ this or does it come w/ the silver guts (reach out deadlock) that runs down the side of the door come with it also?
Quick Learner Pittsboro NC
Apr 5, 2011
Quick Learner from Pittsboro NC
Apr 5, 2011
Inatalling door handle 40-150
The spring in the door handled had broken and I have ordered and received the replacement top part of my storm door (40-150) from a photograph on your website that a customer had the same problem. I need assistance in helping to install this part. Can you assist me ASAP?
Landlord blanchard
Apr 4, 2011
Landlord from blanchard
Apr 4, 2011
Channel balance with top 19-002 & Shoe 15-003
My name is David and I need (121) channel balances made with the top: 19-002 and the shoe: 15-003 the length is 29" and the number stamped on the balance is 2830. Also I need (25) retainers, (50) 19-002 tops, (50) 15-003 shoe, (100) 62-005 rivets, and (1) 75-075 rivet tool. I have all the items l ... (cont.)
Home Owner Loves Park, IL
Apr 4, 2011
Home Owner from Loves Park, IL
Apr 4, 2011
Regaining tension in an old spiral balance
My Thermalguard windows are 28 years old and just about all of them will no longer stay up (mostly bottom sashes). I took the window apart and measured the spiral tube to be 21" so I am assuming I have the correct spiral balance. . I purchased the charging tool for tilt windows from you and I ... (cont.)
Home Owner Landenberg, PA
Apr 4, 2011
Home Owner from Landenberg, PA
Apr 4, 2011
Corner of a Malta metal screen
On my Malta screens, the corner piece to hold the pin is broken. Is the 95-150 corner piece shown here used to fix this? If so, how are they installed? The screen is in tact.
Landlord New Orleans
Apr 4, 2011
Landlord from New Orleans
Apr 4, 2011
Placeing an order
My order is for (2) white tip, 30 inches, 400 series, 3/8 spiral balances. A balance tool for non tilt. I can't get the order page to accept the information that I need a white tip. I also need (4) EACH latches and keepers as shown in photos. Leonard
Quick Learner Jasper, TN
Apr 4, 2011
Quick Learner from Jasper, TN
Apr 4, 2011
Please identify my balance and what is stamp 27 C BSI?
This balance is 28" long and is in an Alenco window. The stamp says 27 C B.S.I. Is the 390 series what I need?
Home Owner Proctorville, NC
Apr 1, 2011
Home Owner from Proctorville, NC
Apr 1, 2011
How hard is it to replace my handle with the 82-002?
My sliding door handle is old and broken. It has been on the out for a few years now and I would love to have a nice working handle again. Is replacement easy?
Home Owner charlotte north caroli...
Apr 1, 2011
Home Owner from charlotte north carolina
Apr 1, 2011
benchmark top bifold door pins
i bought eight bifold door pivot pin, benchmark from swisco 3/9/11. part number 21-002 i will use for the bottom over time, however the top pins need to be about 6 1/2" instead of 5 3/4. any help i would appreciate.
Quick Learner Ft. Myers, FL
Apr 1, 2011
Quick Learner from Ft. Myers, FL
Apr 1, 2011
Is the wooden portion sold separately?
I need to replace the WOOD handle on my Acorn DorWal Patio sliding door. Part # 82-055 is very similar to what I need. But I do NOT need the ENTIRE Handle as you are selling it. Can I just get the WOOD Handle and what would the price be. I await your reply as there are other items in ... (cont.)
Home Owner Vero Beach, FL
Apr 1, 2011
Home Owner from Vero Beach, FL
Apr 1, 2011
Quick Learner Queens, NY
Mar 31, 2011
Quick Learner from Queens, NY
Mar 31, 2011
broken tilt latches
The tilt latches on this window have snapped off and need replacing. Unfortunately there is no label or ID on these windows (I inherited them with the apartment and while they are craptastic, they still keep most of the outside out). Right now I don't even know how to open the frame to get the broke ... (cont.)
Home Owner Denver, Colorado
Mar 31, 2011
Home Owner from Denver, Colorado
Mar 31, 2011
Traco single hung window - internal tilt latch
I have Traco residential single hung replacement windows in my house. Two of the windows have broken tilt latched that slide in to a channel on the top of the window. The left and right appear to be the same. They are not spring loaded and have a plastic clip on the bottom that holds then in the cha ... (cont.)
Distributor Cranford, NJ
Mar 30, 2011
Distributor from Cranford, NJ
Mar 30, 2011
dimensions of corner key
Can you tell me the exact dimensions of the corner key 95-129? Your online catalog shows 3/8" x 3/16". Is that the nominal dimension or the actual dimension of this part. We sell metal parts and we have a customer looking to buy quantities of this corner key...but the part which they showed us a ... (cont.)
Quick Learner Warwick, RI
Mar 30, 2011
Quick Learner from Warwick, RI
Mar 30, 2011
Awning Window Repair
I have a back porch with awning windows that are about 40 years old. Wear and tear are taking it's toll. On one window the stud liftine the hook lock is broken off and the hook on the left hand side does not lift in place to close and lock the window. Is there a replacement arm with the stud on the ... (cont.)